Forum Discussion

Sign-in_error_w's avatar
Sign-in_error_w
New Contributor
11 years ago

NBC Sports Live Extra login issues

I've been using the app for a while and one day. All of the sudden. When I go to login to my cox account through the app in order to sign in to Live extra to watch the premier league. I get the following error message "HTTP Status 404"

i un installed and re installed the app. Including through my cox account. Tried several things. Nothing works.

i just downloaded an HGTV app and signed in. And ithat works just fine.

What am I doing wrong?

  • Becky's avatar
    Becky
    11 years ago
    Hi Everyone, I apologize for the delay in our update! When this problem first began, our call center representatives--as well as the members of my team--were as in the dark as all of you! That's why it took a while to figure out exactly what was happening. Cox is an active provider for NBC Sports Network LiveEXtra online streaming and the NBC Sports LiveExtra mobile app for games and events airing on the Golf channel and the NBC Sports Network. In previous years, we also had live-stream access to NBC sports broadcasts, including Sunday Night Football. Prior to the start of the current NFL season, however, NBC began requiring users to go through an authentication process. We are working with NBC to set up access for Cox customers so that everyone can enjoy live NBC content again. We hope to have news very soon! Also, we've heard from a few users that the NBC Sports LiveExtra app will no longer allow them to live-stream games airing on the NBC Sports Network. NBC hasn't been able to determine why this happens, but uninstalling and reinstalling the app fixes the problem.
  • Becky's avatar
    Becky
    Moderator
    11 years ago
    Thanks for reaching out to us through the Cox Forums! I apologize that you weren't able to watch the Premier League games through the NBC Sports LiveExtra app on Sunday. At what point in the app did the 404 error pop up? Was it when you pressed "play" to start live-streaming a game shown in the list of Live and Upcoming events? Was it a game airing on the NBC Sports Network or one of the NBC Sports Extra Time channels? We can help you get to the bottom of this!


  • spamuser's avatar
    spamuser
    New Contributor
    11 years ago

    Hi Becky,

    Thank you for your response.

    Any game that I try to watch is pretty much always on Live Extra.

    I would click on the cox logo at the top right of the app and enter my login credentials. and that's when it would go to the error page.

    Kyle

  • Becky's avatar
    Becky
    Moderator
    11 years ago
    I opened the app on my iPhone and found the Cox logo that you mentioned. When I click on it and enter my credentials, I get the same "HTTP Status 404" error that you do!

    I've been using the app for a while without ever clicking on the Cox logo. When the app opens and presents the list of Live and Upcoming Events, I simply click the "Play" button for any of the events currently available live via the NBC Sports Network, the Golf Channel, or the NBC Sports Extra Time channels.

    Because the app stores my provider and sign-in credentials, in most cases I don't need to enter my Cox User ID and password other than the first time I launch the app. On the occasions where I'm not on my home network, the app asks for my credentials after I press the "Play" button for whatever live stream I've chosen.

    When you open the app, do you see the list of Live and Upcoming Events? What happens if you press the Play button at this point for a live event? (Make sure it is a live event available on the NBC Sports Network, the Golf Channel, or the NBC Sports Extra Time channels.)
  • spamuser's avatar
    spamuser
    New Contributor
    11 years ago

    I just tried the golf channel. And this is the message that I get.

    "UD.Error.LoginErrorTitle"

    Now. Here is what I just tried. I opened up my safari browser on my ipad. I went to cox.com. I logged into my account. I tapped on

    "my connections" and then i tapped on watch live Tv (also tried selecting ipad/iphone) next to the live extra app. it took me to the app, at the app store. Since I already have the app, It prompted me to open the app. I opened the app. I now no longer see the cox logo at the top right.

    I tap on the Live golf channel. No response. Total freeze of the app. Can't swipe. Can't do anything. 

    I close the app and re open it. I now again see the Cox logo at the top right.  I select the Golf channel. And once again. I get the 

    UD message listed above.

    Going in a loop. very frustrating...

  • Becky's avatar
    Becky
    Moderator
    11 years ago
    Do you currently subscribe to the NBC Sports channel via Cox TV service? That's one of NBC's requirements. (Refer to the section titled "NBC Sports Live Extra" in the article found at http://bit.ly/CoxTVOnlineAccessPaths.)
  • EPLinSB's avatar
    EPLinSB
    New Contributor
    11 years ago

    Hi Becky, 

    I do subscribe to this sports channel. I too am getting this login error as I try to watch English Premiere League live. If I wait, I can watch the games later as full replays. Something is therefore off with the Cox authentication. Any advice?

  • EPLinSB's avatar
    EPLinSB
    New Contributor
    11 years ago

    Hi Becky,

    I do subscribe to the Sports Channel pack. I can watch games in full replay mode, but I was getting the login error. I thought it might have to with Cox login issues. I just signed out and am trying to sign in. Cox is no longer showing as a carrier.

    What happened?

  • ybing's avatar
    ybing
    New Contributor
    11 years ago

    It happen few weeks ago during the weekend, I contacted cox customer service, and they said its no longer with NBC sport; then for some reason it appear on the app again next day; the facebook page said don't know why its not listed, and said it was still listed as service provider.

    And it again today, NBC is not listing Cox as service provider, I want an confirm answer, if can watch NBC sport I will need to end the service and switch to one that can, I need to watch BPL

  • spamuser's avatar
    spamuser
    New Contributor
    11 years ago

    Thank you for all the feedback everyone!

    It seems as though Cox and or NBC may be working on the issue. Because as some of you have mentioned. Cox is no longer listed as a provider. When this was not the case just a couple of weeks ago if I'm not mistaking. But what I don't understand is that I can do it from my pc with windows 8. Although. when i use the app on my pc, It does not work properly.

    I have to do it through my internet explorer browser.

  • Dtannenh's avatar
    Dtannenh
    New Contributor
    11 years ago

    You have not been helpful at all Becky. All you have done is confirm that you are getting the same error. Cox claims to provide subscribers with NBC live extra access, but it's clear that this is no longer the case. Why not? All of us paying subscribers had access a week ago.