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I just upgrade my device to a Contour II device in order to play videos through the Apps. I have an Amazon Prime account and am able to stream videos on my Laptop and also through Comcast at my summer home. I am able to log into my Amazon Prime account and my home screen comes up. However, when I go to play a video I get "something went wrong" message. Tried this on my Amazon account and my wife's Amazon account, nothing doing. I am able to play videos on Netflix, so there isn't an issue with my box or my internet. Looking for an answer ...
Also, why do your Tech Reps insist that Cox does not offer access to Amazon Prime on the Contour II box?
Well David, you did not read my post very well. I am trying to access A.P. through my Contour Box attached to my TV. I am having NO issues streaming on my computer or access through Comcast ... the problem is either with my account on YOUR server or with my box.
I'm having the exact same problem as Jeffr above. It's not the Contour box, mine is new. I'm able to sign into Prime Video thru the app on Cox, can see everything, and even see that it syncs. In other words, I can start watching a Prime movie on my phone, then go to the tv and that movie now gives me the option to Resume. But no matter what I try, when I hit play, I get the error that 'something went wrong'. Please figure out what the resolution is and post it here