Forum Discussion

jeffr's avatar
jeffr
New Contributor
4 years ago

Why am I not able to play an Amazon Prime video through my Contour app?

I just upgrade my device to a Contour II device in order to play videos through the Apps. I have an Amazon Prime account and am able to stream videos on my Laptop and also through Comcast at my summe...
jeffr's avatar
jeffr
New Contributor
4 years ago

Well David, you did not read my post very well. I am trying to access A.P. through my Contour Box attached to my TV. I am having NO issues streaming on my computer or access through Comcast ... the problem is either with my account on YOUR server or with my box.

BenS1's avatar
BenS1
Former Moderator
4 years ago
@Jeffr
I know how important it is for you to use your Amazon account through the Contour Box. If you have already manually reset your box and the Amazon Prime app is working on other devices that are using the internet, it may be time to get the Contour box swapped out. Email us at cox.help@cox.com with your full name/full address if you would like to schedule a technician visit for the swap.

Ben S.
Cox Support Forums Moderator