Forum Discussion

jeffr's avatar
jeffr
New Contributor
3 years ago

Why am I not able to play an Amazon Prime video through my Contour app?

I just upgrade my device to a Contour II device in order to play videos through the Apps. I have an Amazon Prime account and am able to stream videos on my Laptop and also through Comcast at my summe...
jeffr's avatar
jeffr
New Contributor

Well David, you did not read my post very well. I am trying to access A.P. through my Contour Box attached to my TV. I am having NO issues streaming on my computer or access through Comcast ... the problem is either with my account on YOUR server or with my box.

BenS1's avatar
BenS1
Former Moderator
3 years ago
@Jeffr
I know how important it is for you to use your Amazon account through the Contour Box. If you have already manually reset your box and the Amazon Prime app is working on other devices that are using the internet, it may be time to get the Contour box swapped out. Email us at cox.help@cox.com with your full name/full address if you would like to schedule a technician visit for the swap.

Ben S.
Cox Support Forums Moderator
  • LolaJane's avatar
    LolaJane
    New Contributor
    3 years ago

    I'm having the exact same problem as Jeffr above. It's not the Contour box, mine is new. I'm able to sign into Prime Video thru the app on Cox, can see everything, and even see that it syncs. In other words, I can start watching a Prime movie on my phone, then go to the tv and that movie now gives me the option to Resume. But no matter what I try, when I hit play, I get the error that 'something went wrong'. Please figure out what the resolution is and post it here 

    • CrystalS's avatar
      CrystalS
      Former Moderator
      3 years ago
      Hello @LolaJane,

      I am so very sorry to learn of your TV troubles and I'd like to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

      Crystal S.
      Cox Support Forum Moderator