Forum Discussion

tedledet's avatar
New Contributor
4 years ago


Several channels on both HD and standard not working and getting this message. Been that way all day. Reset equipment several times to no avail. Any suggestions?

6 Replies

  • BenS1's avatar
    Former Moderator
    Hi @Tedledet

    I have sent through a soft signal which should refresh all of your channels but will not reboot your boxes. Did you do a reset through the Cox App?

    Ben S.
    Cox Support Forums Moderator
      • MaryF's avatar
        Former Moderator
        Hi Tedledet,

        If you're still experiencing the issue, please send us an email to with your full name, account holder's name, street address and details of your issue or a link to your forum post.

        Cox Support Forums Moderator
  • Bruce's avatar
    Honored Contributor III

    Sometimes it's just a glitchy network.  I'll get glitches for a day or so and no amount of reboots, resets, replaces will resolve it. The glitch just goes away.  It stinks...I know...but you may have to wait it out and as maryf noted, if it continues, send the email.

  • tedledet's avatar
    New Contributor

    Tech found water in the line between the pole and my house. Replacing line. Will see if that solves the issue