Forum Discussion

tedledet's avatar
tedledet
New Contributor
4 years ago

XRE-3059

Several channels on both HD and standard not working and getting this message. Been that way all day. Reset equipment several times to no avail. Any suggestions?

  • BenS1's avatar
    BenS1
    Former Moderator
    4 years ago
    Hi @Tedledet

    I have sent through a soft signal which should refresh all of your channels but will not reboot your boxes. Did you do a reset through the Cox App?

    Ben S.
    Cox Support Forums Moderator
      • MaryF's avatar
        MaryF
        Former Moderator
        4 years ago
        Hi Tedledet,

        If you're still experiencing the issue, please send us an email to cox.help@cox.com with your full name, account holder's name, street address and details of your issue or a link to your forum post.

        Mary
        Cox Support Forums Moderator
  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago

    Sometimes it's just a glitchy network.  I'll get glitches for a day or so and no amount of reboots, resets, replaces will resolve it. The glitch just goes away.  It stinks...I know...but you may have to wait it out and as maryf noted, if it continues, send the email.

  • tedledet's avatar
    tedledet
    New Contributor
    4 years ago

    Tech found water in the line between the pole and my house. Replacing line. Will see if that solves the issue