Hello Tim. I recommend sending us an email with your full name, address and a brief description of this issue to email@example.com so we can look into this issue on your behalf. -Allan, Cox Support Forums moderator.
It turns out that they finally recognized that there was an outage and after several hours, it now seems to be fixed. If you can get the attention of the correct person, COX seems to be willing and able to fix things, but its difficult to get in touch with the right person and get things in motion.