Forum Discussion

magienoire's avatar
magienoire
New Contributor II
7 years ago

XR11-RF

I noticed today that I could not skip backwards on a tv program with my remote. Upon further discovery, I had no other functions either.  I could still use the All Power button, however.  I've replaced batteries and still have no contour functionality.  I still have the All Power button that works to turn on and off the tv, so it doesn't appear to have lost the code.  I entered the code for my tv anyway just to be sure.

  • magienoire's avatar
    magienoire
    New Contributor II
    7 years ago

    I need to add that I've also tried pairing the remote with the box using the instructions.  I hit setup, wait for green light, hit contour button, but I do not get a menu on my tv screen so I don't get a code to enter.

    • Becky's avatar
      Becky
      Moderator
      7 years ago
      Hi Magienoire, are you able to change channels, control the volume, and view the on-screen Guide using the remote? -Becky, Cox Support Forums Moderator