Forum Discussion

PHXarea's avatar
PHXarea
New Contributor
6 years ago

Why so many outages.

  • Three times in 90 minutes.  Wow, this is a joke.

      Both down again.  Can't COX let us know why we are having so many outages. Especially, since this has been going on for more than a week. 

        Since last Thursday, my internet and cable has gone out 4-5 times a day.  Always go out at the same time and this is very annoying since we have to stay home.

      • CrystalS's avatar
        CrystalS
        Former Moderator
        5 years ago
        We’ve seen an increase in internet traffic as people have shifted their work and school activities home in response to coronavirus. Customers may be seeing greater impacts in their neighborhoods at certain times of the day.

        Our engineers are working to solve the problem, but until they do our customer service team can’t offer more information. We know this can be frustrating for our customers.

        Crystal
        Cox Support Forum Moderator
        • wrlyca's avatar
          wrlyca
          New Contributor
          5 years ago

          This is the second week in a row that both Fox and CBS were so pixilated on Wednesday that they were unwatchable.  Tech support said it was because of an outage in the area.  Fooey!!   I recorded something on Monday of this week and it was bad then too.  And it was unwatchable again this morning.  Why does it seem to be those channels?  And the programs we miss aren't available On Demand.  Something is wrong here and I wish Cox would just step up and be honest.   I know that because Cox was really quick to offer me 2 weeks of service off my bill.   Just tell us the issue - or continue to give discounts and probably lose customers.

          • MariaL's avatar
            MariaL
            Moderator
            5 years ago
            Hi wrlyca,

            We can certainly conduct an investigation into this for you. We will need some information in order to do so. Please email our team at cox.help@cox.com with this post, your full name, and your complete address.

            Maria
            Cox Support Forum Moderator