Forum Discussion

SunnyinOC24's avatar
SunnyinOC24
New Contributor
7 years ago

Why is my DVR consistently having issues with recordings?

1 out of 5 recordings either won't playback or didn't record at all... I pay too much for this to be broken.  I think this is a software update issue - Cox, please stop deploying software updates unt...
LisaH's avatar
LisaH
Moderator
7 years ago
Hi SunnyinOC24. If you are constantly having issues with your recordings, the last resort is to exchange your cable box. I know that this is very frustrating and this may not be something you want to do. We have no way to stop the software updates and if something happens to the cable box, replacing it is the only recourse. Thanks, Lisa - Cox Support Forums Moderator