Why does my TV stays on rebooting/ welcoming loading screen?
Its been doing everyday for the past six weeks and then eventually comes on, irritating
Forum Discussion
rmani Sorry to hear that this has been happening. I'd be more than happy to look into this for you. Please send me an email to cox.help@cox.com and include your full name and address along with a link to this post. Thanks!
I have been on with a tech rep for the past 2 hours and keeps telling me to reset equipment
rmani Please feel free to disconnect that phone call and send me your information via the email address I posted earlier. I can help.
Is it the TV booting screen, or is it the CABLE box loading screen? Two very different things, defining very different problems, and solutions. If it's the actual TV loading screen, and not the cable box, then you may have a faulty tv and will need to contact your TV manufacturer.
If it's the CABLE box, them verify the cable connections, if possible replace the cable wire from the cable box to the wall connector, maybe even remove the wall connector plate, verify the connection on the other side of the barrel connector is also snug.
I have same issue...Trying to activate new contour box, error code Rdk-03036 continues to pop up after 4 tries of turning both box & tv off/on. And another TV has error codes: rdk-10000. Already text talked with Cox tech & those suggestions didn't resolve anything. Reaching out here before calling for on- site tech. Any other options? Please Advise. Thanks
Hi,
I will be glad to check on this. An error code that starts with RDK, indicates an issue was detected by the cable box before it was able to connect to our network. A tech visit will likely be necessary to fix this. I recommend making sure the coax connections are tight and secure on both ends. If there is a splitter on this line, please check this also. Then manually reboot the box by unplugging the power to it for a full minute before reconnection. Please reach out to us privately to troubleshoot further. Our email address is cox.help@cox.com. Please include your full street address and a link to your forum post.
Greg
Mine was doing this and 2 Cox techs said the DVR was failing which turned out to be correct. It would only do this after the Daily Update (someone called it a refresh update) or if the DVR was unplugged then plugged back it. The incoming signal to the DVR was strong and clear. Apparently whatever device in the DVR that tries to connect to the Contour system fails, which causes it to keep retrying. Just for fun I experimented with rearranging the splitters, putting an attenuator on the DVR, and keeping a log of everything that happened on the DVR and TV during the rebooting process. For 7 weeks it would take from 1 to 7 hours for it to stop rebooting and have the DVR come on. I changed the daily update schedule to run between 8:00-10:00AM which allows it to be skipped. On the day it failed, it had been rebooting for 16 hours when the DVR showed some status codes and the clock came on which happens just before the flashing 3 dots appear on the TV before the DVR comes back on. The 3 dots never appeared and 4 minutes later the DVR rebooted. Four days later it was still in a coma and has now met its maker. RIP.
The rebooting process was occasionally causing one or two recordings to disappear. They never disappeared at other times. If recordings were scheduled or in-process during the rebooting, they would initially appear on the list of recordings when the DVR came back on but would bring up error messages if attempted to watch them. If left alone they would disappear after 15 minutes, and sometimes an older recording would also have disappeared. If there weren't any recordings scheduled or in-process during the rebooting, an older recording would sometimes have disappeared 45 minutes after the DVR came back on
My replacement DVR has worked for 16 hours. I skipped the daily update 🤪.
