Why does my TV stays on rebooting/ welcoming loading screen?
Its been doing everyday for the past six weeks and then eventually comes on, irritating
Forum Discussion
I have same issue...Trying to activate new contour box, error code Rdk-03036 continues to pop up after 4 tries of turning both box & tv off/on. And another TV has error codes: rdk-10000. Already text talked with Cox tech & those suggestions didn't resolve anything. Reaching out here before calling for on- site tech. Any other options? Please Advise. Thanks
Hi,
I will be glad to check on this. An error code that starts with RDK, indicates an issue was detected by the cable box before it was able to connect to our network. A tech visit will likely be necessary to fix this. I recommend making sure the coax connections are tight and secure on both ends. If there is a splitter on this line, please check this also. Then manually reboot the box by unplugging the power to it for a full minute before reconnection. Please reach out to us privately to troubleshoot further. Our email address is cox.help@cox.com. Please include your full street address and a link to your forum post.
Greg
