Forum Discussion
I am having this same exact problem as are others on at least one other Cox forum thread. Apparently, it's not an uncommon problem between Cox and Paramount+.
For the record, no amount of logging out/logging in or log out/DVR resets/log in or DVR cache clearing makes a difference. The full 4-minute ad blocks are displayed on Cox devices but not on devices connected from the web.
I suspect that most, if not all, Paramount+ premium subscribers will have this same issue if they try to view shows on P+ over their Cox Contour 2 device.
Please Cox, try and view show on demand from a premium P+ account on a Contour 2 box and see the behavior for yourself.
Dear @Hackman,
I am so very sorry to learn of your app troubles and I'd like to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
I am so very sorry to learn of your app troubles and I'd like to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
