Forum Discussion

nonehappycustom's avatar
New Contributor

Why do I have to plug/unplug and reset 50 times a day? Is chat also broken? Can anyone recommend a provider??


1 Reply

  • Hi Nonehappycustomer, no, you shouldn't have to power cycle your device multiple times a day every day. I apologize you're dealing with this and have been unable to access our online chat agents. I'm glad you found your way to the Cox Forums. There are many symptoms that can't be fixed by power cycling; signal issues, for example. I'd like to take a closer look at what's impacting your service so we can get to the bottom of this issue! I value your business and would like you to enjoy your Cox service! So that I can further assist you, please email my team at and include your full address. If there is a signal issue impacting your service, we may need to schedule a service cal. -Becky, Cox Support Forums Moderator