Forum Discussion

ChrisL's avatar
ChrisL
Former Moderator
5 years ago
So I looked at your screen shots and I had a photographer also look at them with me however neither of us were able to see any gray in either screen shot. This might suggest that the bars are either rendering black or absent. If you were to take a screen shots of this and the correct color data was in the pictures it would not look the same on somebody else's PC suggesting that this may be a screen calibration issue with the device you're viewing on.

-Chris
  • boyle_family's avatar
    boyle_family
    New Contributor
    5 years ago

    Go to the imgur link I provided and compare the bars to the background color of imgur and I believe you will see that the bars in the one screenshot are not really black. Here is another example: https://imgur.com/gallery/1sFc3HX where it is more obvious because the content of the screen has pure black up against the letterbox bars

    • BrianM's avatar
      BrianM
      Moderator
      5 years ago
      Which screen resolution are you running on your MacBook? I just tested watchtv.cox.com on both a 15 inch laptop screen (running at 1920x1080 or 1366x768) and a 28 inch 4k monitor (running at 3840x2160) but neither of them even have these bars on the screen. When set to full screen, it fills the screen left to right and top to bottom for me.

      Brian
      Cox Support Forum Moderator