USA won't tune in
I cannot tune in to USA Network- the main alternative to NBC with Olympic coverage. It's not a cable box issue. And it ONLY is USA- all other channels work. Is this an issue for anyone else? ...
Forum Discussion
USA Network works fine for me. Do you get an error message? Is it pixelated? Black screen? Can you view the channel on watchtv.cox.com? It's probably a short-term issue but contact cox.help@cox.com . Include your full name, the service address and a link to this discussion.
Thanks for the reply. It's still not working, is now highly pixelated at times, and other times will say "this channel is temporarily unavaiable" - again all other channels seem to be working, super odd. I contacted cox help- person tried to reset cable box but didn't work (I've tried taht several times too.)
I've experienced pixelation on just a few channels. It was caused by a signal issue that was fixed when Cox line techs made repairs. Unfortunately, getting Cox to do that isn't always easy. You can start with scheduling a tech with a long ladder (if your drop line comes in from a pole). Have your signal checked at the tap. If the tech finds an issue with the main line, he should escalate it to a line tech. If there is a main line issue, your neighbor(s) sharing the tap should be experiencing a similar issue. If you know them, ask if they're having an issue with the same channels. If yes, ask them to report it to Cox. Multiple reports can sometimes escalate an issue.
HI melanieandan, feel free to contact our Social Media Team for additional assistance: Facebook, X (formerly Twitter), or send us an email to cox.help@cox.com. Thank y9u,
