Tivo V58 Errors
Early this morning all channels started saying Unauthorized with a V58 error. Guides work fine but all channels are no longer authorized. Support is clueless and wants to send a tech. Any ideas? W...
Forum Discussion
Thank you for the replies. Until today the Tivo has worked fine without a tuning adapter.
The Level 2 support tech arrived and knew exactly what was wrong . Cox made a change last night that made the tuning adapter mandatory. I was his third call for the exact same problem. The tuning adapter is now installed and he said that for some reason it can take up to 24 hours for it to upgrade its firmware from 1.4 to 1.8. Then the channels should return. Both chat support and the cable card support specialist had not been notified of the changes and were completely confused. If Cox had sent out a notice of the change they would have saved themselves a lot of service calls.
To help others who may have this issue, can you say what kind of cable card and tuner adapter you have now? Is it the Vecima HSC-1-H? Last, did the technician say what the change was and why you need a TA for any/all channels?
On the screen it just says Technicolor Cable Card
The Tuning adapter is a Vecima. The box says model TUN ADP V2. CH28CGRNN2VW.
It just flashes from Tuning Adapter to No Tuning Adapter over and over on the Tivo screen. He said that it will take 24 to 48 hours for it to update itself to the firmware that actually works and that even the ones on his truck come with the old firmware. He said that there are people at Cox that can force the tuning adapter update but the he could not do it. I think the change had something to do with moving all channels to SDV. I have his email if you would like to contact him.
Thanks for the offer, but I think that would be awkward since I am just a helper here, not an actual Cox customer. Hopefully the firmware updates. I have heard of people having issues with that. It's getting harder and harder to find someone at Cox who knows how to help as Cox decreases support for CC more and more.
