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Chris_Porter's avatar
Chris_Porter
New Contributor
6 years ago

SiliconDust HDHomeRun PRIME channel list issues

I have compaired my channel list on my cable box and my HDHomeRun PRIME channel list is missing channels.

For example, I am missing 63 and 1063 (SYFY) channels on my HDHomeRun PRIME. There are a few more missing as well.

This HDHomeRun PRIME has been an active and working install with CableCard and a Tuning Adapter for several years. What would be the reason for missing the channels now.

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  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
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    Hello, are you receiving an error message when attempting to access these channels? It is possible you may be having signal issues, which could cause the channels to not be visible. I would suggest making sure all connections are free of damage and tightly fastened. Also, please make sure any splitters you may are also in working condition. -Kevin M. Cox Support Forum Moderator
    • Chris_Porter's avatar
      Chris_Porter
      New Contributor
      6 years ago
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      sorry it took so long to reply. When I do a channel scan on the PRIME the channels do not actually show up. Please note the PRIME has CableCard and a Tuning Adapter. The Channel list should be coming from the tuning adapter.

      I have tried all sorts of power off and reboots of all devices. But channels are just missing.

      • KevinM2's avatar
        KevinM2
        Former Moderator
        6 years ago
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        It's no problem at all. At this point, it may be best to have a service technician go out to the home to address the situation further. If this interests you, please kindly send us an email at cox.help@cox.com -Kevin M. Cox Support Forum Moderator