Shows Set To Record, But Don't
Did anyone have a problem recording Big Brother last night (9/15)? Although my DVR was set to record it and there was a checkmark indicated on my Guide, when it was time for Big Brother, it did not s...
Forum Discussion
In the last 3 days we are having problems with programs not recording, not being able to set a recording, and scheduled shows disappearing from the Scheduled list. Have powered down multiple times, had Refresh sent, and nothing works. We started down the road of deleting every program we had recorded and at one point, magically all of the scheduled recording showed back up, and then magically disappeared again. Although the disc is only 30% full it is acting like it is full and has no room to record. This DVR isn't even 1 year old and we've had nothing but problems with it.
- @Methos, Are you getting any error messages? Also, how many recordings are you attempting to schedule at the same time? -Allan, Cox Support Forums Moderator.
methos I am having the same issues. Two days ago I noticed my Contour DVR wasn't allowing me to set things to record. I contacted Cox and the representative I spoke with had no idea what the issue was or how to fix it. I had tried restarting & rebooting the DVR, which neither worked. The representative sent a signal to the DVR and that seemed to correct it. Then today, I turned it on to discover every single one of my set recordings were changed to cancelled and I can no longer get anything to set to record. I contacted Cox yet again. This representative had no idea what the issue was. He first said it could be a transmitter issue and then said it could be an update issue. He said he sent a signal to the box, which did nothing. I now have a service ticket in and a 48 hour wait for a response. I don't believe it has anything to do with the box itself but something on their end. It would be nice to speak to someone who has some kind of inkling as to what is going on.
Ever since I got a new box a few weeks ago, I can’t record everything all the time.
- Hello MaryElaine,
This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Thank you.
Sharon
Cox Support Forum Moderator
