Forum Discussion

jsylves's avatar
jsylves
New Contributor
7 years ago

Several days of problems with MSNBC

I'm in Baton Rouge, and I've had several freezes with MSNBC that continues.  I called tech support and got a message that more calls were coming in than usual.  So, I just reset my box.  But, that did nothing to fix it.  Every now and then, colored bars will come up.  Everyone sounds like they have the hiccups.  I'm really tired of this!  Also, today at my office, NBC was out entirely.  What is going on?

    • XavierB's avatar
      XavierB
      Former Moderator
      7 years ago
      Hello All,

      There is a known issue with MSNBC and we are working to resolve this as soon as possible. Thank you so much for your patience with this matter. -

      Xavier
      Cox Forum Moderator
      • Ed_Head's avatar
        Ed_Head
        Contributor II
        7 years ago

        It still happens - freezes less but still problematic. Keep workin' harder ...

  • wifi_signal's avatar
    wifi_signal
    New Contributor
    7 years ago

    I hope they fix it soon! Experiencing same problem in VA. Not even their web page is acknowledging the problem

    • Becky's avatar
      Becky
      Moderator
      7 years ago
      Hi Everyone, our video engineers have been working with NBC to resolve an issue with the source feed for MSNBC HD as well as several other NBC-owned channels. Customers in several Cox markets reported symptoms of audio breakup (stuttering) and colored bars appearing on MSNBC HD last week. If you are still seeing issues with MSNBC or any other channel, please let us know. -Becky, Cox Support Forums Moderator
      • Ed_Head's avatar
        Ed_Head
        Contributor II
        7 years ago

        Still freezin', stutterin', droppin' out