Forum Discussion

DPO's avatar
DPO
New Contributor
2 months ago

Service interruptions

I live in a condo community where Cox is the contracted provider for internet and tv. Service has been consistently unreliable. For the past couple of weeks, tv and internet have had interruptions several times a day. Cox has worked to restore service in the worst instances, but the interruptions aren’t fully resolved, and the fixes often take hours. I’ve had have short tv interruptions (screen freezes and/or disappears) several times today - short but still unacceptable. Please do better. 

  • LisaH's avatar
    LisaH
    Moderator
    2 months ago

    Hi DPO> The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    2 months ago

    Many of the problems in condos is related to the wiring inside the condo. There is finger pointing a lot in who pays to fix that wiring. Sometimes it's Cox, sometimes not. Are other people in your condo having issues? Is everyone having the same issue? When did the problem start and what changed around then?