Forum Discussion

Jupiter852's avatar
Jupiter852
New Contributor II
6 years ago

Searching the guide does not work correctly for Contour 1 units

The guide shows 2 weeks of scheduled shows. When I search the guide for a specific Title, it only gets hits through Sunday, August 18.  I can manually find additional hits beyond  Sunday by scroll...
KevinM2's avatar
KevinM2
Former Moderator
6 years ago
Hi Jupiter852, we are unaware of any changes made to the TV Guide on the Contour 1 system. It is possible you may be experiencing issues with the receiver. I suggest checking to make sure that all cables are tightly secured and free of damage. Please also make sure any splitters you may have are in good, working condition. If you need any additional assistance, please feel free to email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
CurtB's avatar
CurtB
Honored Contributor
6 years ago

@KevinM2   I don't believe Jupiter852 was reporting an issue with the TV Guide.  I believe he was reporting an issue with the Search function.

I tested searches on a Contour1 and it only found recorded programs.  I then changed settings: Guide Options > Search & Browse Related and checked "Remove Recorded Programs".  A subsequent search still found recorded programs and only recorded programs.

It appears there is an issue with the Contour1 Search function..