Forum Discussion

Patrish's avatar
Patrish
New Contributor II
7 years ago

Remote will not turn TV on or off and volume button not working.

My batteries are fine and my channel selector works. Cox online recommends pressing the TV button and the power button. I have no TV button on this simple remote. Any help is appreciated.
remote problem
  • MariaL's avatar
    MariaL
    7 years ago
    Hi Patrish,

    What is the model number on the back of the remote?

LatitiaS's avatar
LatitiaS
Moderator
7 years ago
Hi Patrish,

Exchanging the remote is an option. I'd like to try sending a refresh to your mini box first. Please send me an email to cox.help@cox.com with your service address. Be sure to include the status of the light on your box. Is the light flashing or steady? I look forward to your response.