Forum Discussion

Patrish's avatar
Patrish
New Contributor II
7 years ago

Remote will not turn TV on or off and volume button not working.

My batteries are fine and my channel selector works. Cox online recommends pressing the TV button and the power button. I have no TV button on this simple remote. Any help is appreciated.
remote problem
  • MariaL's avatar
    MariaL
    7 years ago
    Hi Patrish,

    What is the model number on the back of the remote?

LatitiaS's avatar
LatitiaS
Moderator
7 years ago
Hi Patrish,

I am so very sorry for the frustration. Upon holding the Setup button, does the Power light flash 2x? If so when you attempt entering the code 982, are you able to see a the menu screen after pressing the menu button? The remote controls are very sensitive, so you may have to try a few times.