This has been reported by a number of customers. What brand and model receiver do you have? Is it the same model as the one you swapped out in August?
Identifying Your Cox Digital Receiver
This may be a Contour issue or it may be an issue with a particular type of receiver.
For others with this issue, it might be possible to identify a common factor if you post your brand/model receiver and include the DVR service you have, i.e. Record 6, Record 2, Cloud.
Happens to me as well. I have an Arris AX013NC with Record 6 service.
Another Arris. :-(
It’s Arris AX013ANM. I’m pretty sure it’s the same exact model as the previous one I had.
I don't see that brand and model in the published list of Cox receivers. Did you get them from Cox? Contour could have compatibility issues with that receiver. We need others who've had your issue to post their brand and model receiver and the DVR service they had, to see if there is anything they have in common.
Yes. I received it directly from our Cox store.
FWIW, I've posted about the same problem previously. I have a 2 rec Arris AX013NC from Cox.
You got the cable box from Cox, but a common factor between you and MissB is that you both have Arris brand receivers that aren't on their published list. Disruptions in the supply chain may have caused Cox to use brand and model receivers that weren't properly tested and aren't fully compatible with Contour.
Does the issue ever occur after you've recently rebooted your cable box? Or is it usually after a lengthy amount of time? The next time recordings are missing, reboot the box and note the date to determine the amount of time before it happens again. It could be due to a cumulative memory issue with the workaround being a periodic maintenance reboot.
Cox gave me this box before the supply chain issue. I can't say exactly when recordings are deleted because it's just something I happen to notice when I scroll through recordings looking for something and it's gone. If it wasn't for the hassle, I'd trade it in (assuming they wouldn't give me the same model).
I have a 2 rec Arris AX013NC from Cox.
Could you take a picture of the model number? Some boxes have alternate model numbers printed on the sticker like below. You can edit out the MAC address for safety.
I have to unplug everything to get to the back. I got the model number directly from my Cox account.
I am having the same issues. I am on my 3rd box that records 6. I need to check to see if it is Arris or not. I did print out list of receivers to take with me when I change out my box again. I am going to make sure I don't get the same brand and get one that is on the list. Your reply here has been helpful. My question is what did you mean by Periodic maintenance reboot and how often do they happen? Also is there a daily reboot as well? If so how do you change the time on it? I am getting tried of my shows deleting out of now where. Sometimes it is one or other times more than one.
Recordings being deleted is a known issue. I've never heard an explanation for why it happens. I was only speculating about it being an issue with a particular type of receiver. My thought was it could be a cumulative memory thing. What I meant by a periodic maintenance reboot was a manual reboot on some TBD frequency. If recordings are being deleted because a particualar model receiver doesn't have sufficient memory for Contour, a reboot might prevent the problem. I have a stable box, but it will freeze up occasionally. It usually only happens if I haven't booted it for a few weeks and I schedule a program or do something else while I'm watching a recorded program.
It sounds like I should be doing a system restart or refresh once or twice a month to fix anything before a shows gets deleted. I didn't know I should be doing that?
Please do let us know if it's an Arris and the model number.
Yes it is an Arris AX013NM it is the 6 recorder one. Do you happen to know if Cox has another brand that records 6 shows at a time?
