Recordings had been disappearing on the old one and the daily updates were taking one hour to several hours to finish.
The new one finishes the daily update in 5 minutes. I changed the preference for daily updates to 8:00-10:00AM which allows me to skip every other day and then scheduled 30 minute recordings of the first 38 episodes of reruns of an old series. Ten days later, after an update, one episode disappeared, the 27th out of 38 (season 2 episode 3 recorded one week ago.) On both the old and new DVR, recordings only disappeared after a daily update or if the DVR was rebooted. Sometimes it’s immediately after the update, but occasionally it will be about 45 minutes after. It doesn’t happen after every update (3 updates did not have any recordings disappear on the new DVR and the old DVR behaved the same way).
This has been an issue for at least 7 years and is always blamed on the DVR failing. I think it’s just lousy software. Shouldn’t it back up the recordings before starting the update and restore any that disappeared? That would also make it easy for Cox to transfer recordings to a new DVR when an old one fails. It’s very frustrating to record something and not know if it will still be there when ready to watch it.
For those who have the daily updates done overnight, if recordings disappear that is probably the cause. I wonder if this is happening on the DVRs that store recordings in the cloud.
","kudosSumWeight":0,"postTime":"2024-10-25T17:54:39.375-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:157512_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":348},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:157512":{"__typename":"Conversation","id":"conversation:157512","solved":false,"topic":{"__ref":"ForumTopicMessage:message:157512"},"lastPostingActivityTime":"2024-11-17T01:04:23.953-08:00","lastPostTime":"2024-11-17T01:04:23.953-08:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:157512":{"__typename":"ModerationData","id":"moderation_data:157512","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:157512_1":{"__typename":"Revision","id":"revision:157512_1","lastEditTime":"2024-10-25T17:54:39.375-07:00"},"ForumReplyMessage:message:157513":{"__typename":"ForumReplyMessage","id":"message:157513","conversation":{"__ref":"Conversation:conversation:157512"},"customFields":[],"revisionNum":1,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"author":{"__ref":"User:user:59219"},"uid":157513,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:tv"},"subject":"Re: DVR Recordings Disappear on New DVR","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:157513"},"body":"
Hi MasterMyDomain, I have had the same issue happen to my DVR after an update. I was able to restore the recordings by restarting the cable box (unplug the power cord, wait 1-2 minutes, plug the power cord backl in), It may take a few minutes for the box to restart, If you still need support, feel free to reach out to us through social meedia facebook or X, or email us at cox.help@cox.com. Include a link to your forum message. Thank you,
","body@stringLength":"562","rawBody":"Hi MasterMyDomain, I have had the same issue happen to my DVR after an update. I was able to restore the recordings by restarting the cable box (unplug the power cord, wait 1-2 minutes, plug the power cord backl in), It may take a few minutes for the box to restart, If you still need support, feel free to reach out to us through social meedia facebook or X, or email us at cox.help@cox.com. Include a link to your forum message. Thank you,
","kudosSumWeight":0,"repliesCount":4,"postTime":"2024-10-25T18:10:46.328-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:157513_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":216},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"parent":{"__ref":"ForumTopicMessage:message:157512"},"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"ForumReplyMessage:message:157529"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1746434930408":{"__typename":"CachedAsset","id":"theme:customTheme1-1746434930408","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 0.91, 0.51, 1)","__typename":"AnimationThemeSettings"},"avatar":{"borderRadius":"50%","collections":["default"],"__typename":"AvatarThemeSettings"},"basics":{"browserIcon":{"imageAssetName":"faviconrebrand-1694125587548.png","imageLastModified":"1694125589750","__typename":"ThemeAsset"},"customerLogo":{"imageAssetName":"Cox_logo_white_rgb-1694117029345.png","imageLastModified":"1694117032409","__typename":"ThemeAsset"},"maximumWidthOfPageContent":"1300px","oneColumnNarrowWidth":"800px","gridGutterWidthMd":"30px","gridGutterWidthXs":"10px","pageWidthStyle":"WIDTH_OF_BROWSER","__typename":"BasicsThemeSettings"},"buttons":{"borderRadiusSm":"100vw","borderRadius":"100vw","borderRadiusLg":"100vw","paddingY":"5px","paddingYLg":"7px","paddingYHero":"var(--lia-bs-btn-padding-y-lg)","paddingX":"12px","paddingXLg":"16px","paddingXHero":"60px","fontStyle":"NORMAL","fontWeight":"400","textTransform":"NONE","disabledOpacity":0.5,"primaryTextColor":"var(--lia-bs-white)","primaryTextHoverColor":"var(--lia-bs-white)","primaryTextActiveColor":"var(--lia-bs-white)","primaryBgColor":"var(--lia-bs-primary)","primaryBgHoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.85))","primaryBgActiveColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.7))","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","primaryBorderActive":"1px solid transparent","primaryBorderFocus":"1px solid var(--lia-bs-white)","primaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","secondaryTextColor":"var(--lia-bs-gray-900)","secondaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","secondaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","secondaryBgColor":"var(--lia-bs-gray-200)","secondaryBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","secondaryBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","secondaryBorder":"1px solid transparent","secondaryBorderHover":"1px solid transparent","secondaryBorderActive":"1px solid transparent","secondaryBorderFocus":"1px solid transparent","secondaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","tertiaryTextColor":"var(--lia-bs-gray-900)","tertiaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","tertiaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","tertiaryBgColor":"transparent","tertiaryBgHoverColor":"transparent","tertiaryBgActiveColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.04)","tertiaryBorder":"1px solid transparent","tertiaryBorderHover":"1px solid hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","tertiaryBorderActive":"1px solid transparent","tertiaryBorderFocus":"1px solid transparent","tertiaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","destructiveTextColor":"var(--lia-bs-danger)","destructiveTextHoverColor":"hsl(var(--lia-bs-danger-h), var(--lia-bs-danger-s), calc(var(--lia-bs-danger-l) * 0.95))","destructiveTextActiveColor":"hsl(var(--lia-bs-danger-h), var(--lia-bs-danger-s), calc(var(--lia-bs-danger-l) * 0.9))","destructiveBgColor":"var(--lia-bs-gray-200)","destructiveBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","destructiveBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","destructiveBorder":"1px solid transparent","destructiveBorderHover":"1px solid transparent","destructiveBorderActive":"1px solid transparent","destructiveBorderFocus":"1px solid transparent","destructiveBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","__typename":"ButtonsThemeSettings"},"border":{"color":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","mainContent":"NONE","sideContent":"NONE","radiusSm":"3px","radius":"5px","radiusLg":"9px","radius50":"100vw","__typename":"BorderThemeSettings"},"boxShadow":{"xs":"0 0 0 1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.08), 0 3px 0 -1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.08)","sm":"0 2px 4px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.06)","md":"0 5px 15px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.15)","lg":"0 10px 30px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.15)","__typename":"BoxShadowThemeSettings"},"cards":{"bgColor":"var(--lia-panel-bg-color)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":"var(--lia-box-shadow-xs)","__typename":"CardsThemeSettings"},"chip":{"maxWidth":"300px","height":"30px","__typename":"ChipThemeSettings"},"coreTypes":{"defaultMessageLinkColor":"var(--lia-bs-link-color)","defaultMessageLinkDecoration":"none","defaultMessageLinkFontStyle":"NORMAL","defaultMessageLinkFontWeight":"400","defaultMessageFontStyle":"NORMAL","defaultMessageFontWeight":"400","forumColor":"#4099E2","forumFontFamily":"var(--lia-bs-font-family-base)","forumFontWeight":"var(--lia-default-message-font-weight)","forumLineHeight":"var(--lia-bs-line-height-base)","forumFontStyle":"var(--lia-default-message-font-style)","forumMessageLinkColor":"var(--lia-default-message-link-color)","forumMessageLinkDecoration":"var(--lia-default-message-link-decoration)","forumMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","forumMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","forumSolvedColor":"#148563","blogColor":"#1CBAA0","blogFontFamily":"var(--lia-bs-font-family-base)","blogFontWeight":"var(--lia-default-message-font-weight)","blogLineHeight":"1.75","blogFontStyle":"var(--lia-default-message-font-style)","blogMessageLinkColor":"var(--lia-default-message-link-color)","blogMessageLinkDecoration":"var(--lia-default-message-link-decoration)","blogMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","blogMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","tkbColor":"#4C6B90","tkbFontFamily":"var(--lia-bs-font-family-base)","tkbFontWeight":"var(--lia-default-message-font-weight)","tkbLineHeight":"1.75","tkbFontStyle":"var(--lia-default-message-font-style)","tkbMessageLinkColor":"var(--lia-default-message-link-color)","tkbMessageLinkDecoration":"var(--lia-default-message-link-decoration)","tkbMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","tkbMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaColor":"#4099E2","qandaFontFamily":"var(--lia-bs-font-family-base)","qandaFontWeight":"var(--lia-default-message-font-weight)","qandaLineHeight":"var(--lia-bs-line-height-base)","qandaFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkColor":"var(--lia-default-message-link-color)","qandaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","qandaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaSolvedColor":"#3FA023","ideaColor":"#FF8000","ideaFontFamily":"var(--lia-bs-font-family-base)","ideaFontWeight":"var(--lia-default-message-font-weight)","ideaLineHeight":"var(--lia-bs-line-height-base)","ideaFontStyle":"var(--lia-default-message-font-style)","ideaMessageLinkColor":"var(--lia-default-message-link-color)","ideaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","ideaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","ideaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","contestColor":"#FCC845","contestFontFamily":"var(--lia-bs-font-family-base)","contestFontWeight":"var(--lia-default-message-font-weight)","contestLineHeight":"var(--lia-bs-line-height-base)","contestFontStyle":"var(--lia-default-message-link-font-style)","contestMessageLinkColor":"var(--lia-default-message-link-color)","contestMessageLinkDecoration":"var(--lia-default-message-link-decoration)","contestMessageLinkFontStyle":"ITALIC","contestMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","occasionColor":"#D13A1F","occasionFontFamily":"var(--lia-bs-font-family-base)","occasionFontWeight":"var(--lia-default-message-font-weight)","occasionLineHeight":"var(--lia-bs-line-height-base)","occasionFontStyle":"var(--lia-default-message-font-style)","occasionMessageLinkColor":"var(--lia-default-message-link-color)","occasionMessageLinkDecoration":"var(--lia-default-message-link-decoration)","occasionMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","occasionMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","grouphubColor":"#333333","categoryColor":"#949494","communityColor":"#FFFFFF","productColor":"#949494","__typename":"CoreTypesThemeSettings"},"colors":{"black":"#000000","white":"#FFFFFF","gray100":"#F7F7F7","gray200":"#F7F7F7","gray300":"#E8E8E8","gray400":"#D9D9D9","gray500":"#CCCCCC","gray600":"#949494","gray700":"#707070","gray800":"#545454","gray900":"#333333","dark":"#545454","light":"#F7F7F7","primary":"#285A93","secondary":"#333333","bodyText":"#333333","bodyBg":"#F7F7F7","info":"#409AE2","success":"#41C5AE","warning":"#FCC844","danger":"#D13A1F","alertSystem":"#FF6600","textMuted":"#707070","highlight":"#FFFCAD","outline":"var(--lia-bs-primary)","custom":["#B9C9D2","#285A93","#00AAF4","#00D258","#80D5F9","#009AE0","#80E9AB","#00A846","#0F155B"],"__typename":"ColorsThemeSettings"},"divider":{"size":"3px","marginLeft":"4px","marginRight":"4px","borderRadius":"50%","bgColor":"var(--lia-bs-gray-600)","bgColorActive":"var(--lia-bs-gray-600)","__typename":"DividerThemeSettings"},"dropdown":{"fontSize":"var(--lia-bs-font-size-sm)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius-sm)","dividerBg":"var(--lia-bs-gray-300)","itemPaddingY":"5px","itemPaddingX":"20px","headerColor":"var(--lia-bs-gray-700)","__typename":"DropdownThemeSettings"},"email":{"link":{"color":"#0069D4","hoverColor":"#0061c2","decoration":"none","hoverDecoration":"underline","__typename":"EmailLinkSettings"},"border":{"color":"#e4e4e4","__typename":"EmailBorderSettings"},"buttons":{"borderRadiusLg":"5px","paddingXLg":"16px","paddingYLg":"7px","fontWeight":"700","primaryTextColor":"#ffffff","primaryTextHoverColor":"#ffffff","primaryBgColor":"#0069D4","primaryBgHoverColor":"#005cb8","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","__typename":"EmailButtonsSettings"},"panel":{"borderRadius":"5px","borderColor":"#e4e4e4","__typename":"EmailPanelSettings"},"__typename":"EmailThemeSettings"},"emoji":{"skinToneDefault":"#ffcd43","skinToneLight":"#fae3c5","skinToneMediumLight":"#e2cfa5","skinToneMedium":"#daa478","skinToneMediumDark":"#a78058","skinToneDark":"#5e4d43","__typename":"EmojiThemeSettings"},"heading":{"color":"var(--lia-bs-body-color)","fontFamily":"'Segoe UI', 'Helvetica Neue', Helvetica, Roboto, Arial, sans-serif","fontStyle":"NORMAL","fontWeight":"500","h1FontSize":"34px","h2FontSize":"32px","h3FontSize":"28px","h4FontSize":"24px","h5FontSize":"20px","h6FontSize":"16px","lineHeight":"1.3","subHeaderFontSize":"11px","subHeaderFontWeight":"500","h1LetterSpacing":"normal","h2LetterSpacing":"normal","h3LetterSpacing":"normal","h4LetterSpacing":"normal","h5LetterSpacing":"normal","h6LetterSpacing":"normal","subHeaderLetterSpacing":"2px","h1FontWeight":"var(--lia-bs-headings-font-weight)","h2FontWeight":"var(--lia-bs-headings-font-weight)","h3FontWeight":"var(--lia-bs-headings-font-weight)","h4FontWeight":"var(--lia-bs-headings-font-weight)","h5FontWeight":"var(--lia-bs-headings-font-weight)","h6FontWeight":"var(--lia-bs-headings-font-weight)","__typename":"HeadingThemeSettings"},"icons":{"size10":"10px","size12":"12px","size14":"14px","size16":"16px","size20":"20px","size24":"24px","size30":"30px","size40":"40px","size50":"50px","size60":"60px","size80":"80px","size120":"120px","size160":"160px","__typename":"IconsThemeSettings"},"imagePreview":{"bgColor":"var(--lia-bs-gray-900)","titleColor":"var(--lia-bs-white)","controlColor":"var(--lia-bs-white)","controlBgColor":"var(--lia-bs-gray-800)","__typename":"ImagePreviewThemeSettings"},"input":{"borderColor":"var(--lia-bs-gray-600)","disabledColor":"var(--lia-bs-gray-600)","focusBorderColor":"var(--lia-bs-primary)","labelMarginBottom":"10px","btnFontSize":"var(--lia-bs-font-size-sm)","focusBoxShadow":"0 0 0 3px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","checkLabelMarginBottom":"2px","checkboxBorderRadius":"3px","borderRadiusSm":"var(--lia-bs-border-radius-sm)","borderRadius":"var(--lia-bs-border-radius)","borderRadiusLg":"var(--lia-bs-border-radius-lg)","formTextMarginTop":"4px","textAreaBorderRadius":"var(--lia-bs-border-radius)","activeFillColor":"var(--lia-bs-primary)","__typename":"InputThemeSettings"},"loading":{"dotDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.2)","dotLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.5)","barDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.06)","barLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.4)","__typename":"LoadingThemeSettings"},"link":{"color":"var(--lia-bs-primary)","hoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) - 10%))","decoration":"none","hoverDecoration":"underline","__typename":"LinkThemeSettings"},"listGroup":{"itemPaddingY":"15px","itemPaddingX":"15px","borderColor":"var(--lia-bs-gray-300)","__typename":"ListGroupThemeSettings"},"modal":{"contentTextColor":"var(--lia-bs-body-color)","contentBg":"var(--lia-bs-white)","backgroundBg":"var(--lia-bs-black)","smSize":"440px","mdSize":"760px","lgSize":"1080px","backdropOpacity":0.3,"contentBoxShadowXs":"var(--lia-bs-box-shadow-sm)","contentBoxShadow":"var(--lia-bs-box-shadow)","headerFontWeight":"700","__typename":"ModalThemeSettings"},"navbar":{"position":"FIXED","background":{"attachment":null,"clip":null,"color":"var(--lia-bs-white)","imageAssetName":null,"imageLastModified":"0","origin":null,"position":"CENTER_CENTER","repeat":"NO_REPEAT","size":"COVER","__typename":"BackgroundProps"},"backgroundOpacity":0.8,"paddingTop":"15px","paddingBottom":"15px","borderBottom":"1px solid var(--lia-bs-border-color)","boxShadow":"var(--lia-bs-box-shadow-sm)","brandMarginRight":"30px","brandMarginRightSm":"10px","brandLogoHeight":"30px","linkGap":"10px","linkJustifyContent":"flex-start","linkPaddingY":"5px","linkPaddingX":"10px","linkDropdownPaddingY":"9px","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkColor":"var(--lia-bs-body-color)","linkHoverColor":"var(--lia-bs-primary)","linkFontSize":"var(--lia-bs-font-size-sm)","linkFontStyle":"NORMAL","linkFontWeight":"400","linkTextTransform":"NONE","linkLetterSpacing":"normal","linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkBgColor":"transparent","linkBgHoverColor":"transparent","linkBorder":"none","linkBorderHover":"none","linkBoxShadow":"none","linkBoxShadowHover":"none","linkTextBorderBottom":"none","linkTextBorderBottomHover":"none","dropdownPaddingTop":"10px","dropdownPaddingBottom":"15px","dropdownPaddingX":"10px","dropdownMenuOffset":"2px","dropdownDividerMarginTop":"10px","dropdownDividerMarginBottom":"10px","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","controllerIconColor":"var(--lia-bs-body-color)","controllerIconHoverColor":"var(--lia-bs-body-color)","controllerTextColor":"var(--lia-nav-controller-icon-color)","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","controllerHighlightColor":"hsla(30, 100%, 50%)","controllerHighlightTextColor":"var(--lia-yiq-light)","controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerColor":"var(--lia-nav-controller-icon-color)","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","hamburgerBgColor":"transparent","hamburgerBgHoverColor":"transparent","hamburgerBorder":"none","hamburgerBorderHover":"none","collapseMenuMarginLeft":"20px","collapseMenuDividerBg":"var(--lia-nav-link-color)","collapseMenuDividerOpacity":0.16,"__typename":"NavbarThemeSettings"},"pager":{"textColor":"var(--lia-bs-link-color)","textFontWeight":"var(--lia-font-weight-md)","textFontSize":"var(--lia-bs-font-size-sm)","__typename":"PagerThemeSettings"},"panel":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-bs-border-radius)","borderColor":"var(--lia-bs-border-color)","boxShadow":"none","__typename":"PanelThemeSettings"},"popover":{"arrowHeight":"8px","arrowWidth":"16px","maxWidth":"300px","minWidth":"100px","headerBg":"var(--lia-bs-white)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius)","boxShadow":"0 0.5rem 1rem hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.15)","__typename":"PopoverThemeSettings"},"prism":{"color":"#000000","bgColor":"#f5f2f0","fontFamily":"var(--font-family-monospace)","fontSize":"var(--lia-bs-font-size-base)","fontWeightBold":"var(--lia-bs-font-weight-bold)","fontStyleItalic":"italic","tabSize":2,"highlightColor":"#b3d4fc","commentColor":"#62707e","punctuationColor":"#6f6f6f","namespaceOpacity":"0.7","propColor":"#990055","selectorColor":"#517a00","operatorColor":"#906736","operatorBgColor":"hsla(0, 0%, 100%, 0.5)","keywordColor":"#0076a9","functionColor":"#d3284b","variableColor":"#c14700","__typename":"PrismThemeSettings"},"rte":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":" var(--lia-panel-box-shadow)","customColor1":"#bfedd2","customColor2":"#fbeeb8","customColor3":"#f8cac6","customColor4":"#eccafa","customColor5":"#c2e0f4","customColor6":"#2dc26b","customColor7":"#f1c40f","customColor8":"#e03e2d","customColor9":"#b96ad9","customColor10":"#3598db","customColor11":"#169179","customColor12":"#e67e23","customColor13":"#ba372a","customColor14":"#843fa1","customColor15":"#236fa1","customColor16":"#ecf0f1","customColor17":"#ced4d9","customColor18":"#95a5a6","customColor19":"#7e8c8d","customColor20":"#34495e","customColor21":"#000000","customColor22":"#ffffff","defaultMessageHeaderMarginTop":"40px","defaultMessageHeaderMarginBottom":"20px","defaultMessageItemMarginTop":"0","defaultMessageItemMarginBottom":"30px","diffAddedColor":"hsla(170, 53%, 51%, 0.4)","diffChangedColor":"hsla(43, 97%, 63%, 0.4)","diffNoneColor":"hsla(0, 0%, 80%, 0.4)","diffRemovedColor":"hsla(9, 74%, 47%, 0.4)","specialMessageHeaderMarginTop":"40px","specialMessageHeaderMarginBottom":"20px","specialMessageItemMarginTop":"0","specialMessageItemMarginBottom":"30px","__typename":"RteThemeSettings"},"tags":{"bgColor":"var(--lia-bs-gray-200)","bgHoverColor":"var(--lia-bs-gray-400)","borderRadius":"var(--lia-bs-border-radius-sm)","color":"var(--lia-bs-body-color)","hoverColor":"var(--lia-bs-body-color)","fontWeight":"var(--lia-font-weight-md)","fontSize":"var(--lia-font-size-xxs)","textTransform":"UPPERCASE","letterSpacing":"0.5px","__typename":"TagsThemeSettings"},"toasts":{"borderRadius":"var(--lia-bs-border-radius)","paddingX":"12px","__typename":"ToastsThemeSettings"},"typography":{"fontFamilyBase":"'Segoe UI', 'Helvetica Neue', Helvetica, Roboto, Arial, sans-serif","fontStyleBase":"NORMAL","fontWeightBase":"400","fontWeightLight":"300","fontWeightNormal":"400","fontWeightMd":"500","fontWeightBold":"700","letterSpacingSm":"normal","letterSpacingXs":"normal","lineHeightBase":"1.5","fontSizeBase":"16px","fontSizeXxs":"11px","fontSizeXs":"12px","fontSizeSm":"14px","fontSizeLg":"20px","fontSizeXl":"24px","smallFontSize":"14px","customFonts":[],"__typename":"TypographyThemeSettings"},"unstyledListItem":{"marginBottomSm":"5px","marginBottomMd":"10px","marginBottomLg":"15px","marginBottomXl":"20px","marginBottomXxl":"25px","__typename":"UnstyledListItemThemeSettings"},"yiq":{"light":"#ffffff","dark":"#000000","__typename":"YiqThemeSettings"},"colorLightness":{"primaryDark":0.36,"primaryLight":0.74,"primaryLighter":0.89,"primaryLightest":0.95,"infoDark":0.39,"infoLight":0.72,"infoLighter":0.85,"infoLightest":0.93,"successDark":0.24,"successLight":0.62,"successLighter":0.8,"successLightest":0.91,"warningDark":0.39,"warningLight":0.68,"warningLighter":0.84,"warningLightest":0.93,"dangerDark":0.41,"dangerLight":0.72,"dangerLighter":0.89,"dangerLightest":0.95,"__typename":"ColorLightnessThemeSettings"},"localOverride":false,"__typename":"Theme"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-1723047702000","value":{"title":"Loading..."},"localOverride":false},"CachedAsset:quilt:cox.prod:pages/forums/ForumMessagePage:board:tv-1746434928483":{"__typename":"CachedAsset","id":"quilt:cox.prod:pages/forums/ForumMessagePage:board:tv-1746434928483","value":{"id":"ForumMessagePage","container":{"id":"Common","headerProps":{"removeComponents":["community.widget.bannerWidget"],"__typename":"QuiltContainerSectionProps"},"headerComponentProps":{"community.widget.breadcrumbWidget":{"disableLastCrumbForDesktop":false}},"items":[{"layout":"MAIN_SIDE","id":"message-list","columnMap":{"main":[{"id":"messages.widget.topicWithThreadedReplyListWidget","className":"lia-topic-with-replies","props":{"editLevel":"CONFIGURE"},"__typename":"QuiltComponent"}],"side":[{"id":"messages.widget.relatedContentWidget","__typename":"QuiltComponent"},{"id":"messages.widget.messageListForNodeByRecentActivityWidget","props":{"viewVariant":{"type":"inline","props":{"useUnreadCount":false,"useViewCount":false,"renderPostTimeBeforeAuthor":true,"useSearchSnippet":false,"useAuthorLogin":true,"clampBodyLines":3,"useAvatar":true,"useBoardIcon":false,"useAuthorRank":false,"useKudosCount":false,"useMedia":false,"usePreviewMedia":false,"useTags":false,"useNode":false,"useNodeLink":true,"useTextBody":true,"truncateBodyLength":-1,"useBody":false,"useRepliesCount":false,"useSolvedBadge":true,"useTimeToRead":false,"timeStampType":"conversation.lastPostingActivityTime","useMessageTimeLink":true,"clampSubjectLines":1,"useSpoilerFreeBody":true,"useNodeHoverCard":true,"avatarSize":"40","boardIconSize":"24","subjectAs":"h6"}},"pagerVariant":{"type":"loadMore"},"panelType":"divider","pageSize":5,"useTitle":true,"sorts":{"conversationLastPostingActivityTime":{"direction":"DESC"}},"hideIfEmpty":true,"style":"compact","showTabs":false},"__typename":"QuiltComponent"}],"__typename":"MainSideSectionColumns"},"__typename":"MainSideQuiltSection"}],"__typename":"QuiltContainer"},"__typename":"Quilt"},"localOverride":false},"CachedAsset:text:en_US-components/common/EmailVerification-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/common/EmailVerification-1723047702000","value":{"email.verification.title":"Email Verification Required","email.verification.message.update.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. To change your email, visit My Settings.","email.verification.message.resend.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. Resend email."},"localOverride":false},"CachedAsset:text:en_US-pages/forums/ForumMessagePage-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-pages/forums/ForumMessagePage-1723047702000","value":{"title":"{contextMessageSubject} | {communityTitle}","errorMissing":"This message cannot be found","name":"Forum Message Page","section.message-list.title":"Forum Discussion","archivedMessageTitle":"This Content Has Been Archived"},"localOverride":false},"CachedAsset:quiltWrapper:cox.prod:Common:1746434842836":{"__typename":"CachedAsset","id":"quiltWrapper:cox.prod:Common:1746434842836","value":{"id":"Common","header":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"transparent","items":[{"id":"community.widget.navbarWidget","props":{"showUserName":true,"showRegisterLink":true,"style":{"boxShadow":"var(--lia-bs-box-shadow-sm)","linkFontWeight":"400","controllerHighlightColor":"#80D5F9","dropdownDividerMarginBottom":"10px","hamburgerBorderHover":"none","linkFontSize":"14px","linkBoxShadowHover":"none","backgroundOpacity":0.8,"controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerBgColor":"transparent","linkTextBorderBottom":"none","hamburgerColor":"var(--lia-nav-controller-icon-color)","brandLogoHeight":"30px","linkLetterSpacing":"normal","linkBgHoverColor":"var(--lia-bs-primary)","paddingBottom":"20px","dropdownPaddingBottom":"15px","dropdownMenuOffset":"2px","hamburgerBgHoverColor":"transparent","borderBottom":"1px solid var(--lia-bs-border-color)","hamburgerBorder":"none","dropdownPaddingX":"10px","brandMarginRightSm":"10px","linkBoxShadow":"none","linkJustifyContent":"flex-start","linkColor":"#FFFFFF","dropdownPaddingTop":"10px","controllerHighlightTextColor":"var(--lia-yiq-dark)","background":{"imageAssetName":"cox-gradient.png","color":"var(--lia-bs-primary)","size":"COVER","repeat":"NO_REPEAT","position":"CENTER_CENTER","imageLastModified":"1694117189000"},"linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkHoverColor":"#FFFFFF","position":"FIXED","linkBorder":"none","linkTextBorderBottomHover":"0","brandMarginRight":"30px","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","linkBorderHover":"none","collapseMenuMarginLeft":"20px","linkFontStyle":"NORMAL","linkPaddingX":"10px","paddingTop":"20px","linkPaddingY":"5px","linkTextTransform":"NONE","dropdownBorderColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.1)","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkBgColor":"transparent","linkDropdownPaddingY":"9px","controllerIconColor":"#FFFFFF","dropdownDividerMarginTop":"10px","linkGap":"10px","controllerIconHoverColor":"#FFFFFF"},"links":{"sideLinks":[],"mainLinks":[{"children":[],"linkType":"INTERNAL","id":"migrated-link-0","params":{"boardId":"internet","categoryId":"top"},"routeName":"ForumBoardPage"},{"children":[],"linkType":"INTERNAL","id":"migrated-link-2","params":{"boardId":"phone","categoryId":"top"},"routeName":"ForumBoardPage"},{"children":[],"linkType":"INTERNAL","id":"migrated-link-1","params":{"boardId":"tv","categoryId":"top"},"routeName":"ForumBoardPage"},{"children":[],"linkType":"INTERNAL","id":"cox-mobile","params":{"boardId":"cox-mobile","categoryId":"top"},"routeName":"ForumBoardPage"},{"children":[],"linkType":"INTERNAL","id":"migrated-link-3","params":{"boardId":"apps","categoryId":"top"},"routeName":"ForumBoardPage"},{"children":[],"linkType":"INTERNAL","id":"migrated-link-4","params":{"boardId":"archive","categoryId":"top"},"routeName":"ForumBoardPage"}]},"showSearchIcon":true},"__typename":"QuiltComponent"},{"id":"community.widget.breadcrumbWidget","props":null,"__typename":"QuiltComponent"},{"id":"community.widget.bannerWidget","props":null,"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"footer":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"transparent","items":[{"id":"community.widget.footerWidget","props":null,"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"__typename":"QuiltWrapper","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-components/common/ActionFeedback-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/common/ActionFeedback-1723047702000","value":{"joinedGroupHub.title":"Welcome","joinedGroupHub.message":"You are now a member of this group and are subscribed to updates.","groupHubInviteNotFound.title":"Invitation Not Found","groupHubInviteNotFound.message":"Sorry, we could not find your invitation to the group. The owner may have canceled the invite.","groupHubNotFound.title":"Group Not Found","groupHubNotFound.message":"The grouphub you tried to join does not exist. It may have been deleted.","existingGroupHubMember.title":"Already Joined","existingGroupHubMember.message":"You are already a member of this group.","accountLocked.title":"Account Locked","accountLocked.message":"Your account has been locked due to multiple failed attempts. Try again in {lockoutTime} minutes.","editedGroupHub.title":"Changes Saved","editedGroupHub.message":"Your group has been updated.","leftGroupHub.title":"Goodbye","leftGroupHub.message":"You are no longer a member of this group and will not receive future updates.","deletedGroupHub.title":"Deleted","deletedGroupHub.message":"The group has been deleted.","groupHubCreated.title":"Group Created","groupHubCreated.message":"{groupHubName} is ready to use","accountClosed.title":"Account Closed","accountClosed.message":"The account has been closed and you will now be redirected to the homepage","resetTokenExpired.title":"Reset Password Link has Expired","resetTokenExpired.message":"Try resetting your password again","invalidUrl.title":"Invalid URL","invalidUrl.message":"The URL you're using is not recognized. Verify your URL and try again.","accountClosedForUser.title":"Account Closed","accountClosedForUser.message":"{userName}'s account is closed","inviteTokenInvalid.title":"Invitation Invalid","inviteTokenInvalid.message":"Your invitation to the community has been canceled or expired.","inviteTokenError.title":"Invitation Verification Failed","inviteTokenError.message":"The url you are utilizing is not recognized. Verify your URL and try again","pageNotFound.title":"Access Denied","pageNotFound.message":"You do not have access to this area of the community or it doesn't exist","eventAttending.title":"Responded as Attending","eventAttending.message":"You'll be notified when there's new activity and reminded as the event approaches","eventInterested.title":"Responded as Interested","eventInterested.message":"You'll be notified when there's new activity and reminded as the event approaches","eventNotFound.title":"Event Not Found","eventNotFound.message":"The event you tried to respond to does not exist.","redirectToRelatedPage.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.message":"The content you are trying to access is archived","redirectToRelatedPage.message":"The content you are trying to access is archived","relatedUrl.archivalLink.flyoutMessage":"The content you are trying to access is archived View Archived Content"},"localOverride":false},"CachedAsset:text:en_US-components/community/Breadcrumb-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Breadcrumb-1723047702000","value":{"navLabel":"Breadcrumbs","dropdown":"Additional parent page navigation"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBanner-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBanner-1723047702000","value":{"messageMarkedAsSpam":"This post has been marked as spam","messageMarkedAsSpam@board:TKB":"This article has been marked as spam","messageMarkedAsSpam@board:BLOG":"This post has been marked as spam","messageMarkedAsSpam@board:FORUM":"This discussion has been marked as spam","messageMarkedAsSpam@board:OCCASION":"This event has been marked as spam","messageMarkedAsSpam@board:IDEA":"This idea has been marked as spam","manageSpam":"Manage Spam","messageMarkedAsAbuse":"This post has been marked as abuse","messageMarkedAsAbuse@board:TKB":"This article has been marked as abuse","messageMarkedAsAbuse@board:BLOG":"This post has been marked as abuse","messageMarkedAsAbuse@board:FORUM":"This discussion has been marked as abuse","messageMarkedAsAbuse@board:OCCASION":"This event has been marked as abuse","messageMarkedAsAbuse@board:IDEA":"This idea has been marked as abuse","preModCommentAuthorText":"This comment will be published as soon as it is approved","preModCommentModeratorText":"This comment is awaiting moderation","messageMarkedAsOther":"This post has been rejected due to other reasons","messageMarkedAsOther@board:TKB":"This article has been rejected due to other reasons","messageMarkedAsOther@board:BLOG":"This post has been rejected due to other reasons","messageMarkedAsOther@board:FORUM":"This discussion has been rejected due to other reasons","messageMarkedAsOther@board:OCCASION":"This event has been rejected due to other reasons","messageMarkedAsOther@board:IDEA":"This idea has been rejected due to other reasons","messageArchived":"This post was archived on {date}","relatedUrl":"View Related Content","relatedContentText":"Showing related content","archivedContentLink":"View Archived Content"},"localOverride":false},"CachedAsset:text:en_US-components/messages/RelatedContentWidget-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/RelatedContentWidget-1723047702000","value":{"title":"Related Content","emptyDescription":"No content to show"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageListForNodeByRecentActivityWidget-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageListForNodeByRecentActivityWidget-1723047702000","value":{"title@userScope:other":"Recent Content","title@userScope:self":"Contributions","title@board:FORUM@userScope:other":"Recent Discussions","title@board:BLOG@userScope:other":"Recent Blogs","emptyDescription":"No content to show","MessageListForNodeByRecentActivityWidgetEditor.nodeScope.label":"Scope"},"localOverride":false},"CachedAsset:text:en_US-components/community/FooterWidget-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/community/FooterWidget-1723047702000","value":{"homeLink":"Community Home","topOfPage":"Top of Page","buildHash":"Build Hash:","buildNumber":"Build Number:","buildTime":"Build Time:","privacyPolicy":"Privacy Policy","helpLink":"Help"},"localOverride":false},"Forum:board:internet":{"__typename":"Forum","id":"board:internet","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:phone":{"__typename":"Forum","id":"board:phone","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:apps":{"__typename":"Forum","id":"board:apps","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:archive":{"__typename":"Forum","id":"board:archive","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"entityType":"FORUM","displayId":"archive","nodeType":"board","depth":1,"conversationStyle":"FORUM","title":"Archives","shortTitle":"Archives","parent":{"__ref":"Category:category:top"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":null,"description":"Older content that may be less relevant to your issue.","eventPath":"community:bekvh56327board:archive/"},"Forum:board:cox-mobile":{"__typename":"Forum","id":"board:cox-mobile","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Conversation:conversation:161793":{"__typename":"Conversation","id":"conversation:161793","topic":{"__typename":"ForumTopicMessage","uid":161793},"lastPostingActivityTime":"2025-05-11T01:30:40.182-07:00","solved":false},"ForumTopicMessage:message:161793":{"__typename":"ForumTopicMessage","subject":"Device option for Recording","conversation":{"__ref":"Conversation:conversation:161793"},"id":"message:161793","revisionNum":1,"uid":161793,"depth":0,"board":{"__ref":"Forum:board:tv"},"author":{"__typename":"User","uid":113649,"login":"jjw69","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.cox.com/t5/s/bekvh56327/m_assets/avatars/default/avatar-12.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":39},"postTime":"2025-05-02T20:27:58.814-07:00","lastPublishTime":"2025-05-02T20:27:58.814-07:00","readOnly":false},"Conversation:conversation:161830":{"__typename":"Conversation","id":"conversation:161830","topic":{"__typename":"ForumTopicMessage","uid":161830},"lastPostingActivityTime":"2025-05-09T09:32:28.773-07:00","solved":false},"ForumTopicMessage:message:161830":{"__typename":"ForumTopicMessage","subject":"ION+ not working","conversation":{"__ref":"Conversation:conversation:161830"},"id":"message:161830","revisionNum":1,"uid":161830,"depth":0,"board":{"__ref":"Forum:board:tv"},"author":{"__typename":"User","uid":114019,"login":"mselinger101","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.cox.com/t5/s/bekvh56327/m_assets/avatars/default/avatar-1.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":19},"postTime":"2025-05-09T09:18:27.261-07:00","lastPublishTime":"2025-05-09T09:18:27.261-07:00","readOnly":false},"Conversation:conversation:161790":{"__typename":"Conversation","id":"conversation:161790","topic":{"__typename":"ForumTopicMessage","uid":161790},"lastPostingActivityTime":"2025-05-03T19:20:19.353-07:00","solved":false},"ForumTopicMessage:message:161790":{"__typename":"ForumTopicMessage","subject":"No Outlander Season 7 episode 8","conversation":{"__ref":"Conversation:conversation:161790"},"id":"message:161790","revisionNum":1,"uid":161790,"depth":0,"board":{"__ref":"Forum:board:tv"},"author":{"__typename":"User","uid":113633,"login":"tommurnan","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.cox.com/t5/s/bekvh56327/m_assets/avatars/default/avatar-3.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":26},"postTime":"2025-05-02T17:10:33.083-07:00","lastPublishTime":"2025-05-02T17:10:33.083-07:00","readOnly":false},"Conversation:conversation:161658":{"__typename":"Conversation","id":"conversation:161658","topic":{"__typename":"ForumTopicMessage","uid":161658},"lastPostingActivityTime":"2025-05-03T12:05:52.453-07:00","solved":false},"ForumTopicMessage:message:161658":{"__typename":"ForumTopicMessage","subject":"Constantly freezing!😡","conversation":{"__ref":"Conversation:conversation:161658"},"id":"message:161658","revisionNum":1,"uid":161658,"depth":0,"board":{"__ref":"Forum:board:tv"},"author":{"__typename":"User","uid":112972,"login":"SerenaReid","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.cox.com/t5/s/bekvh56327/m_assets/avatars/default/avatar-6.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":142},"postTime":"2025-04-19T18:57:43.028-07:00","lastPublishTime":"2025-04-19T18:57:43.028-07:00","readOnly":false},"Conversation:conversation:161792":{"__typename":"Conversation","id":"conversation:161792","topic":{"__typename":"ForumTopicMessage","uid":161792},"lastPostingActivityTime":"2025-05-02T17:13:36.542-07:00","solved":false},"ForumTopicMessage:message:161792":{"__typename":"ForumTopicMessage","subject":"No Season 7 episode 8 on Outlander","conversation":{"__ref":"Conversation:conversation:161792"},"id":"message:161792","revisionNum":1,"uid":161792,"depth":0,"board":{"__ref":"Forum:board:tv"},"author":{"__typename":"User","uid":113633,"login":"tommurnan","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.cox.com/t5/s/bekvh56327/m_assets/avatars/default/avatar-3.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":17},"postTime":"2025-05-02T17:13:36.542-07:00","lastPublishTime":"2025-05-02T17:13:36.542-07:00","readOnly":false},"Rank:rank:19":{"__typename":"Rank","id":"rank:19","position":19,"name":"New Contributor II","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:105560":{"__typename":"User","id":"user:105560","uid":105560,"login":"jjinterravita","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-12-10T08:42:45.738-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.cox.com/t5/s/bekvh56327/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:19"},"messagesCount":5,"kudosGivenCount":1,"kudosReceivedCount":11,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:bekvh56327/user:105560"},"ForumTopicMessage:message:161059":{"__typename":"ForumTopicMessage","uid":161059,"subject":"Cloud DVR recordings freeze constantly","id":"message:161059","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:105560"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:tv"},"conversation":{"__ref":"Conversation:conversation:161059"},"moderationData":{"__ref":"ModerationData:moderation_data:161059"},"postTime":"2025-03-10T08:46:55.138-07:00","lastPublishTime":"2025-03-10T08:46:55.138-07:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":276},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"community:bekvh56327board:tv/message:161059"},"Conversation:conversation:161059":{"__typename":"Conversation","id":"conversation:161059","solved":true,"topic":{"__ref":"ForumTopicMessage:message:161059"},"lastPostingActivityTime":"2025-03-10T08:54:57.985-07:00","lastPostTime":"2025-03-10T08:54:57.985-07:00"},"ModerationData:moderation_data:161059":{"__typename":"ModerationData","id":"moderation_data:161059","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:161059":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:161059","relatedMessage":{"__ref":"ForumTopicMessage:message:161059"}},"ForumTopicMessage:message:155998":{"__typename":"ForumTopicMessage","uid":155998,"subject":"DVR Recordings Disappear","id":"message:155998","revisionNum":1,"repliesCount":19,"author":{"__ref":"User:user:42493"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:tv"},"conversation":{"__ref":"Conversation:conversation:155998"},"moderationData":{"__ref":"ModerationData:moderation_data:155998"},"postTime":"2024-08-20T13:16:43.342-07:00","lastPublishTime":"2024-08-20T13:16:43.342-07:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":382},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"community:bekvh56327board:tv/message:155998"},"Conversation:conversation:155998":{"__typename":"Conversation","id":"conversation:155998","solved":false,"topic":{"__ref":"ForumTopicMessage:message:155998"},"lastPostingActivityTime":"2024-09-02T15:33:31.737-07:00","lastPostTime":"2024-09-02T15:33:31.737-07:00"},"ModerationData:moderation_data:155998":{"__typename":"ModerationData","id":"moderation_data:155998","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:155998":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:155998","relatedMessage":{"__ref":"ForumTopicMessage:message:155998"}},"Rank:rank:20":{"__typename":"Rank","id":"rank:20","position":20,"name":"New Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:103290":{"__typename":"User","id":"user:103290","uid":103290,"login":"go7373","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-11-09T13:39:43.440-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.cox.com/t5/s/bekvh56327/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:20"},"messagesCount":3,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:bekvh56327/user:103290"},"ForumTopicMessage:message:158826":{"__typename":"ForumTopicMessage","uid":158826,"subject":"Disappearing Cloud DVR recordings.","id":"message:158826","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:103290"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:tv"},"conversation":{"__ref":"Conversation:conversation:158826"},"moderationData":{"__ref":"ModerationData:moderation_data:158826"},"postTime":"2024-12-18T08:50:19.275-08:00","lastPublishTime":"2024-12-18T08:50:19.275-08:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":162},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"community:bekvh56327board:tv/message:158826"},"Conversation:conversation:158826":{"__typename":"Conversation","id":"conversation:158826","solved":false,"topic":{"__ref":"ForumTopicMessage:message:158826"},"lastPostingActivityTime":"2024-12-18T10:25:14.824-08:00","lastPostTime":"2024-12-18T10:25:14.824-08:00"},"ModerationData:moderation_data:158826":{"__typename":"ModerationData","id":"moderation_data:158826","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:158826":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:158826","relatedMessage":{"__ref":"ForumTopicMessage:message:158826"}},"User:user:102250":{"__typename":"User","id":"user:102250","uid":102250,"login":"Rayw450","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-10-24T15:29:02.496-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.cox.com/t5/s/bekvh56327/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:20"},"messagesCount":1,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:bekvh56327/user:102250"},"ForumTopicMessage:message:157494":{"__typename":"ForumTopicMessage","uid":157494,"subject":"Dvr not deleting recordings","id":"message:157494","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:102250"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:tv"},"conversation":{"__ref":"Conversation:conversation:157494"},"moderationData":{"__ref":"ModerationData:moderation_data:157494"},"postTime":"2024-10-24T15:33:36.985-07:00","lastPublishTime":"2024-10-24T15:33:36.985-07:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":139},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"community:bekvh56327board:tv/message:157494"},"Conversation:conversation:157494":{"__typename":"Conversation","id":"conversation:157494","solved":true,"topic":{"__ref":"ForumTopicMessage:message:157494"},"lastPostingActivityTime":"2024-10-24T20:17:28.513-07:00","lastPostTime":"2024-10-24T20:17:28.513-07:00"},"ModerationData:moderation_data:157494":{"__typename":"ModerationData","id":"moderation_data:157494","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:157494":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:157494","relatedMessage":{"__ref":"ForumTopicMessage:message:157494"}},"User:user:29000":{"__typename":"User","id":"user:29000","uid":29000,"login":"neeksor","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2013-05-07T07:53:55.000-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.cox.com/t5/s/bekvh56327/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:20"},"messagesCount":17,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:bekvh56327/user:29000"},"ForumTopicMessage:message:53545":{"__typename":"ForumTopicMessage","uid":53545,"subject":"DVR failure to record","id":"message:53545","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:29000"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:archive"},"conversation":{"__ref":"Conversation:conversation:53545"},"moderationData":{"__ref":"ModerationData:moderation_data:53545"},"postTime":"2015-03-15T21:59:34.000-07:00","lastPublishTime":"2015-03-15T21:59:34.000-07:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":13729},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"community:bekvh56327board:archive/message:53545"},"Conversation:conversation:53545":{"__typename":"Conversation","id":"conversation:53545","solved":true,"topic":{"__ref":"ForumTopicMessage:message:53545"},"lastPostingActivityTime":"2015-03-26T12:55:24.000-07:00","lastPostTime":"2015-03-26T12:55:24.000-07:00"},"ModerationData:moderation_data:53545":{"__typename":"ModerationData","id":"moderation_data:53545","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:53545":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:53545","relatedMessage":{"__ref":"ForumTopicMessage:message:53545"}},"CachedAsset:text:en_US-components/community/Navbar-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1723047702000","value":{"community":"Community Home","inbox":"Inbox","manageContent":"Manage Content","tos":"Terms of Service","forgotPassword":"Forgot Password","themeEditor":"Theme Editor","edit":"Edit Navigation Bar","skipContent":"Skip to content","cox-mobile":"Cox Mobile","migrated-link-1":"TV","migrated-link-2":"Phone","migrated-link-0":"Internet","migrated-link-3":"Apps","migrated-link-4":"Archives"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarHamburgerDropdown-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarHamburgerDropdown-1723047702000","value":{"hamburgerLabel":"Side Menu"},"localOverride":false},"CachedAsset:text:en_US-components/community/BrandLogo-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/community/BrandLogo-1723047702000","value":{"logoAlt":"Khoros","themeLogoAlt":"Brand Logo"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarTextLinks-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarTextLinks-1723047702000","value":{"more":"More"},"localOverride":false},"CachedAsset:text:en_US-components/search/SpotlightSearchIcon-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/search/SpotlightSearchIcon-1723047702000","value":{"search":"Search"},"localOverride":false},"CachedAsset:text:en_US-components/authentication/AuthenticationLink-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/authentication/AuthenticationLink-1723047702000","value":{"title.login":"Sign In","title.registration":"Register","title.forgotPassword":"Forgot Password","title.multiAuthLogin":"Sign In"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeLink-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeLink-1723047702000","value":{"place":"Place {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewStandard-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewStandard-1723047702000","value":{"anonymous":"Anonymous","author":"{messageAuthorLogin}","authorBy":"{messageAuthorLogin}","board":"{messageBoardTitle}","replyToUser":" to {parentAuthor}","showMoreReplies":"Show More","replyText":"Reply","repliesText":"Replies","markedAsSolved":"Marked as Solved","movedMessagePlaceholder.BLOG":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.TKB":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.FORUM":"{count, plural, =0 {This reply has been} other {These replies have been} }","movedMessagePlaceholder.IDEA":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.OCCASION":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholderUrlText":"moved.","messageStatus":"Status: ","statusChanged":"Status changed: {previousStatus} to {currentStatus}","statusAdded":"Status added: {status}","statusRemoved":"Status removed: {status}","labelExpand":"expand replies","labelCollapse":"collapse replies","unhelpfulReason.reason1":"Content is outdated","unhelpfulReason.reason2":"Article is missing information","unhelpfulReason.reason3":"Content is for a different Product","unhelpfulReason.reason4":"Doesn't match what I was searching for"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageDeepLink-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageDeepLink-1723047702000","value":{"viewFullDiscussion@board:FORUM":"View Full Discussion ({repliesCount} Replies)","viewFullDiscussion@board:BLOG":"View Full Discussion ({repliesCount} Comments)","viewFullDiscussion@board:TKB":"View Full Discussion ({repliesCount} Comments)","viewFullDiscussion@board:IDEA":"View Full Discussion ({repliesCount} Comments)","viewFullDiscussion@board:OCCASION":"View Full Discussion ({repliesCount} Comments)","showParents@board:FORUM":"Show Parent Replies","showParents@board:BLOG":"Show Parent Comments","showParents@board:TKB":"Show Parent Comments","showParents@board:IDEA":"Show Parent Comments","showParents@board:OCCASION":"Show Parent Comments"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyCallToAction-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyCallToAction-1723047702000","value":{"leaveReply":"Leave a reply...","leaveReply@board:BLOG@message:root":"Leave a comment...","leaveReply@board:TKB@message:root":"Leave a comment...","leaveReply@board:IDEA@message:root":"Leave a comment...","leaveReply@board:OCCASION@message:root":"Leave a comment...","repliesTurnedOff.FORUM":"Replies are turned off for this topic","repliesTurnedOff.BLOG":"Comments are turned off for this topic","repliesTurnedOff.TKB":"Comments are turned off for this topic","repliesTurnedOff.IDEA":"Comments are turned off for this topic","repliesTurnedOff.OCCASION":"Comments are turned off for this topic","infoText":"Stop poking me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1723047702000","value":{"title":"Query Handler"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/BuildInformation-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/BuildInformation-1723047702000","value":{"buildHash":"Build Hash: {buildHash}","buildNumber":"Build Number: {buildNumber}","buildTime":"Build Time: {buildTime}"},"localOverride":false},"CachedAsset:text:en_US-components/community/KhorosLogo-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/community/KhorosLogo-1723047702000","value":{"alt":"Powered By Khoros"},"localOverride":false},"QueryVariables:ReplyList:message:157513:1":{"__typename":"QueryVariables","id":"ReplyList:message:157513:1","value":{"id":"message:157513","first":10,"sorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1723047702000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1723047702000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1723047702000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1723047702000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1723047702000","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1723047702000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1723047702000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. Please try again in a few minutes.","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1723047702000","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1723047702000","value":{"repliesCount":"{count}","title":"Reply","title@board:BLOG@message:root":"Comment","title@board:TKB@message:root":"Comment","title@board:IDEA@message:root":"Comment","title@board:OCCASION@message:root":"Comment"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1723047702000","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1723047702000","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1723047702000","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1723047702000","value":{"loadMore":"Show More"},"localOverride":false},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Moderator","color":"00D258","icon":null,"rankStyle":"FILLED"},"User:user:59219":{"__typename":"User","id":"user:59219","uid":59219,"login":"MichaelJ","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.cox.com/t5/s/bekvh56327/images/dS01OTIxOS0yMjQyaTVDMUEzRTlGOTQ1OUY2QTY"},"rank":{"__ref":"Rank:rank:2"},"biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-03-27T08:15:39.000-07:00"},"email":"","entityType":"USER","eventPath":"community:bekvh56327/user:59219"},"ModerationData:moderation_data:157513":{"__typename":"ModerationData","id":"moderation_data:157513","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:157513_1":{"__typename":"Revision","id":"revision:157513_1","lastEditTime":"2024-10-25T18:10:46.328-07:00"},"ModerationData:moderation_data:157529":{"__typename":"ModerationData","id":"moderation_data:157529","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:157529":{"__typename":"ForumReplyMessage","uid":157529,"id":"message:157529","revisionNum":1,"author":{"__ref":"User:user:42493"},"readOnly":true,"repliesCount":3,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:tv"},"parent":{"__ref":"ForumReplyMessage:message:157513"},"conversation":{"__ref":"Conversation:conversation:157512"},"subject":"Re: DVR Recordings Disappear on New DVR","moderationData":{"__ref":"ModerationData:moderation_data:157529"},"body":"I tried that without success, but it's been 2 days since the daily update that caused it so I'll try it again immediately after the next time a recording disappears. Thanks for your help.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"195","kudosSumWeight":0,"postTime":"2024-10-26T14:50:10.093-07:00","lastPublishTime":"2024-10-26T14:50:10.093-07:00","metrics":{"__typename":"MessageMetrics","views":198},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"community:bekvh56327board:tv/message:157512/message:157529","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:157531"}}]},"editFrozen":false,"body@stringLength":"200","rawBody":"I tried that without success, but it's been 2 days since the daily update that caused it so I'll try it again immediately after the next time a recording disappears. Thanks for your help.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:157529_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:157531":{"__typename":"ModerationData","id":"moderation_data:157531","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:157531":{"__typename":"ForumReplyMessage","uid":157531,"id":"message:157531","revisionNum":1,"author":{"__ref":"User:user:59219"},"readOnly":true,"repliesCount":2,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:tv"},"parent":{"__ref":"ForumReplyMessage:message:157529"},"conversation":{"__ref":"Conversation:conversation:157512"},"subject":"Re: DVR Recordings Disappear on New DVR","moderationData":{"__ref":"ModerationData:moderation_data:157531"},"body":"MasterMyDomain, Sounds like a plan. If you still need support, feel free to contact us through social media Facebook or X, or email us at cox.help@cox.com. Include a link to your forum message. Thank you,
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-10-26T16:08:20.889-07:00","lastPublishTime":"2024-10-26T16:08:20.889-07:00","metrics":{"__typename":"MessageMetrics","views":187},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"community:bekvh56327board:tv/message:157512/message:157531","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:157894"}}]},"editFrozen":false,"body@stringLength":"342","rawBody":"MasterMyDomain, Sounds like a plan. If you still need support, feel free to contact us through social media Facebook or X, or email us at cox.help@cox.com. Include a link to your forum message. Thank you,
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:157531_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:157894":{"__typename":"ModerationData","id":"moderation_data:157894","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:157894":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:42493"},"id":"message:157894","revisionNum":1,"uid":157894,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:tv"},"parent":{"__ref":"ForumReplyMessage:message:157531"},"conversation":{"__ref":"Conversation:conversation:157512"},"subject":"Re: DVR Recordings Disappear on New DVR","moderationData":{"__ref":"ModerationData:moderation_data:157894"},"body":"Three minutes after today’s daily update I checked the recordings and one disappeared (had been recorded one week ago). So 8 minutes after the update had finished I unplugged the DVR, waited 5 minutes and plugged it back in. It finished rebooting in 4 minutes. I waited 3 minutes then checked and another recording had disappeared (had been recorded late last night). I’ve had this new DVR for 1 month and this is the second time a recording disappeared after a daily update. Recordings have never disappeared between updates. Updates are scheduled for 8:00-10:00AM and I have kept a log every day, usually skipping updates every other day. Today's was 11/16/2024 at 9:22AM PST. I don’t need support, just wanted to give you some feedback that unplugging/replugging didn’t restore a deleted recording but instead deleted a second one.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":1,"postTime":"2024-11-16T11:08:27.786-08:00","lastPublishTime":"2024-11-16T11:08:27.786-08:00","metrics":{"__typename":"MessageMetrics","views":28},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"community:bekvh56327board:tv/message:157512/message:157894","readOnly":true,"editFrozen":false,"body@stringLength":"896","rawBody":"Three minutes after today’s daily update I checked the recordings and one disappeared (had been recorded one week ago). So 8 minutes after the update had finished I unplugged the DVR, waited 5 minutes and plugged it back in. It finished rebooting in 4 minutes. I waited 3 minutes then checked and another recording had disappeared (had been recorded late last night). I’ve had this new DVR for 1 month and this is the second time a recording disappeared after a daily update. Recordings have never disappeared between updates. Updates are scheduled for 8:00-10:00AM and I have kept a log every day, usually skipping updates every other day. Today's was 11/16/2024 at 9:22AM PST. I don’t need support, just wanted to give you some feedback that unplugging/replugging didn’t restore a deleted recording but instead deleted a second one.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:157894_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1723047702000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1723047702000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1723047702000","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false},"Revision:revision:157531_1":{"__typename":"Revision","id":"revision:157531_1","lastEditTime":"2024-10-26T16:08:20.889-07:00"},"Revision:revision:157894_1":{"__typename":"Revision","id":"revision:157894_1","lastEditTime":"2024-11-16T11:08:27.786-08:00"},"Revision:revision:157529_1":{"__typename":"Revision","id":"revision:157529_1","lastEditTime":"2024-10-26T14:50:10.093-07:00"}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"tv","messageSubject":"dvr-recordings-disappear-on-new-dvr","messageId":"157512","replyId":"157513"},"buildId":"kTmiK1AhFnEwM0pD6yMon","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"cox","openTelemetryServiceVersion":"25.2.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/community/FooterWidget/FooterWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/community/FooterWidgetHelpLink/FooterWidgetHelpLink.tsx","./components/community/KhorosLogo/KhorosLogo.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx"],"appGip":true,"scriptLoader":[]}