\n
\nI am sorry to hear that you have not yet received a response to your email. Please check the address you are sending to: cox.help@cox.com
\n
\nYou may also reach out to us through Twitter, @coxhelp, or Facebook.
\n
\nThank you,
\n
\nMike J.
\nCox Support Forums Moderator","body@stringLength":"326","rawBody":"Hi Coxprblms,
\n
\nI am sorry to hear that you have not yet received a response to your email. Please check the address you are sending to: cox.help@cox.com
\n
\nYou may also reach out to us through Twitter, @coxhelp, or Facebook.
\n
\nThank you,
\n
\nMike J.
\nCox Support Forums Moderator","kudosSumWeight":0,"repliesCount":2,"postTime":"2022-07-21T23:37:42.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:32129_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":24},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:32130":{"__typename":"ModerationData","id":"moderation_data:32130","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:32130_1":{"__typename":"Revision","id":"revision:32130_1","lastEditTime":"2022-07-22T18:41:13.000-07:00"},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Moderator","color":"00D258","icon":null,"rankStyle":"FILLED"},"User:user:59219":{"__typename":"User","id":"user:59219","uid":59219,"login":"MichaelJ","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.cox.com/t5/s/bekvh56327/images/dS01OTIxOS0yMjQyaTVDMUEzRTlGOTQ1OUY2QTY"},"rank":{"__ref":"Rank:rank:2"},"biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-03-27T08:15:39.000-07:00"}},"ModerationData:moderation_data:32129":{"__typename":"ModerationData","id":"moderation_data:32129","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:32129_1":{"__typename":"Revision","id":"revision:32129_1","lastEditTime":"2022-07-21T23:37:42.000-07:00"},"Rank:rank:48":{"__typename":"Rank","id":"rank:48","position":2,"name":"Former Moderator","color":"000000","icon":null,"rankStyle":"TEXT"},"User:user:30007":{"__typename":"User","id":"user:30007","uid":30007,"login":"JonathanJ","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-08-30T05:23:02.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.cox.com/t5/s/bekvh56327/images/dS0zMDAwNy0yNjc4aTMyMDg4N0EyMDg3MTY4QkE"},"rank":{"__ref":"Rank:rank:48"},"entityType":"USER","eventPath":"community:bekvh56327/user:30007"},"ModerationData:moderation_data:32131":{"__typename":"ModerationData","id":"moderation_data:32131","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:32131":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:30007"},"id":"message:32131","revisionNum":1,"uid":32131,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:tv"},"parent":{"__ref":"ForumReplyMessage:message:32130"},"conversation":{"__ref":"Conversation:conversation:32128"},"subject":"Re: Broke my DVR then charged me $200 for 2 technicians to come out","moderationData":{"__ref":"ModerationData:moderation_data:32131"},"body":"@Coxprblms
\n
\nGlad the hear it has been corrected. I apologize for any inconvenience this has caused.
\n
\nJonathan J
\nCox Moderator","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"162","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-07-24T19:14:55.000-07:00","lastPublishTime":"2022-07-24T19:14:55.000-07:00","metrics":{"__typename":"MessageMetrics","views":21},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"community:bekvh56327board:tv/message:32128/message:32131","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"readOnly":false,"editFrozen":false,"body@stringLength":"182","rawBody":"@Coxprblms
\n
\nGlad the hear it has been corrected. I apologize for any inconvenience this has caused.
\n
\nJonathan J
\nCox Moderator ","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:32131_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1723047702000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1723047702000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1723047702000","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false},"Revision:revision:32131_1":{"__typename":"Revision","id":"revision:32131_1","lastEditTime":"2022-07-24T19:14:55.000-07:00"}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"tv","messageSubject":"broke-my-dvr-then-charged-me-200-for-2-technicians-to-come-out","messageId":"32128","replyId":"32130"},"buildId":"kTmiK1AhFnEwM0pD6yMon","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"cox","openTelemetryServiceVersion":"25.2.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/community/FooterWidget/FooterWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/community/FooterWidgetHelpLink/FooterWidgetHelpLink.tsx","./components/community/KhorosLogo/KhorosLogo.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx"],"appGip":true,"scriptLoader":[]}