Forum Discussion

jill_r_'s avatar
jill_r_
New Contributor
6 years ago

RDK-03033 Error....want it fixed or give me back my old receiver. This is unacceptable.

I am joining the long list of Cox customers who “upgraded” to new Contour 2 receivers. Immediately I started suffering from the RDK-03033 error. Of course I checked all connections repeatedly and hav...
eminiR2k's avatar
eminiR2k
Contributor
6 years ago

Too add... I just took one of the mini-boxes and hooked it up to the Contour connections and we have a picture w/sound.

JonathanJ's avatar
JonathanJ
Former Moderator
6 years ago
The mini box work on a lower frequency so it's possible the signal is strong enough for the minibox to work but not the contour because of it needing a stronger signal. Do you notice an amp on the coax connection? We can check from this end to see if the contour boxes are getting a signal just email the full-service address and name to cox.help@cox.com so we can check. = JJ
  • eminiR2k's avatar
    eminiR2k
    Contributor
    6 years ago

    The numbers came back via 192.168.100.1 as satisfactory based on the modem I am using (Cisco DPC3010). That has me thinking that it is the Contour box itself that has died.

    I will though go ahead and submit to cox.help@cox.com to cover all the bases. Thank you.