Putting service on hold
We have sold our home and most likely will be moving from our current location in about 2 months. We have not yet purchased a new home so will temporarily being staying with our son. I have been on several chats with Cox and keep getting different answers. We are not sure how long it will be until we find our new home and can transfer our services. Since our son also has Cox, we will just connect to his internet. The only thing we were concerned about was our email. We didn't want to lose our email addresses or lose access to them as we use them to access many sites and also to get notifications regarding medications, etc.. We had considered putting our account on hold but one agent told us that if we did that we would not be able to access our emails even through webmail since our internet would also be on hold. Then another agent told me today that we would be able to just put our TV and phone on hold and keep our internet active (even though we would not use it or have it connected at our son's home. The agent said this would enable us to use webmail from our son's home to get access to our emails. This sounds like the perfect solution but I am concerned about which agent to believe. I don't want to wait until the last minute and then find out that won't work either.
Has anyone else had this situation and would be willing to offer suggestions.