Forum Discussion

RichardMcC's avatar
RichardMcC
New Contributor
5 years ago

Problem with TV Program Guide

 Every entry says “Program Unavailable.”  We can watch the programs so the TV is getting the signal, it’s just the program guide that’s not functioning. It’s the same for every channel and every time slot. This started a few days ago. It’s the same on all our TV’s. I’ve restarted both the cable modem and the  COX Mini-box, but there’s no change. It seems this had happened before to other Cox users but I can't see any fix.

  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    have cox send the reset, may include update you need or tv may need to be updated.

    fwiw: i get a message from samsung tv when update is available.

  • MaryF's avatar
    MaryF
    Former Moderator
    5 years ago
    Hi RichardMcC,

    We've reported this issue and we received an update that the issue is now resolved.

    Mary
    Cox Support Forums Moderator