Hey everyone,
If you are experiencing issues with the Contour 2 Wireless 4K receivers connecting to the Samsung TV's, please kindly provide the make and model numbers of the Televisions in this thread. I am working on having this case escalated. Please also ensure your TV's are up-to-date with the latest Firmware from the manufacturer. I have some additional questions also.
When the TV is turned off, and the wireless receiver is still powered on, does unplugging the HDMI cord from the TV and plugging it back into the TV resolve the issue without having to manually power-cycle the equipment?
Are all wireless receivers in the home experiencing this issue, when switching them out with the TV? -Kevin M. Cox Support Forum Moderator
My tv is a Samsung Q70. It is updated. And no, unplugging the hdmi does not make a difference. I’ve tried swapping inputs, hdmi cables, etc. Only a power reset. Unfortunately I only have one streaming box so I can’t change it out for another.
