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qbertusofborg's avatar
qbertusofborg
New Contributor II
26 days ago

Picture trouble

I've been having trouble with pictures freezing or breaking up. I was also getting  the message that 'we're having problems on our end - station not working - try again in a few seconds. I thought it might be my old Contour 2 box - I went to the Cox store in Fairfax and swapped out my old box. I installed my new box with the new remote and wiring - same problem. "there seems to be a problem on our end - wait a few seconds and try again. Other stations either freeze or break up. I checked all   my connections - all tight. Is Cox having problems? I haven't checked outside. Inside I only have the 1 box and 1 TV and everything's tight. I've tried refreshing the system and rebooting - no effect. What's going on? Your website says there's no problem.

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  • LatoyaJ's avatar
    LatoyaJ
    Moderator
    26 days ago

    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. 

    Cox Support Forums Moderator

     

    • qbertusofborg's avatar
      qbertusofborg
      New Contributor II
      26 days ago

      I'm sorry, but this forum was clearly

      labeled as Cox Community - TV

  • SAMSBanks's avatar
    SAMSBanks
    New Contributor
    20 days ago

    Was this issue ever solved. I am too having the same with picture locking up, sound still goes on or sound shuts down or picture and sound freeze.

    • Darkatt's avatar
      Darkatt
      Valued Contributor III
      20 days ago

      What you have described is an issue with the signal levels. That can be caused by a bad cable wire, a loose connections, or a bad splitter. If you have splitters you can access, replace them, as well as any cable wires you can, from the cable boxes to the wall, modems, etc etc. If that's doesn't help, a trouble call is in order, you will need to contact cax, (call), and request a trouble call. If it's an issue outside the home, delivery of service to the home, there is no charge. If it's an issue at the audit box to the inside of the home, unless you have Cox Complete Care, (I think it's 10$ a month, it could be more now), then to repair indoor wiring, is a 75$ trouble call  charge.