Same problem here. If I were able to total the amount of time we cannot use the tv due to pixelation and sound interruptions, 3.1.2.1. Error codes, Loading please wait messages, etc. and have my bill prorated. I would be spending a quarter of what I pay monthly for this worthless service. We too have had every cable, splitter, street connection, etc replaced, all boxes replaced, etc. and the final result is we are not receiving the services for which we pay each and every month. And Cox seems to have a very laid back approach to it, and doesn’t care about lost business. Soon we will be cutting the cord and just going entirely app based as a result. This is ridiculously unacceptable and borders on theft in that we are paying for contracted services that are not being provided.