Both the local. CBS and ABC HD channels are DOA typical reference code is 3.1.1.2 when we switch over to them.
Online chat with Cox tech support just reset/reboot the DVR twice with no resolution, despite me requesting 3 resets before I even contacted them.
All other HD channels are rock solid, SD CBS/ABC work it who wants SD
No splitter. Surely if it was the coax then all channels would have an issue, not just a selective 2, CBS and ABC
Hi Scrabo,
We can look into this for you, send us a private message with your full address and name so we can see if there is an issue in your area with those 2 HD channels. You can send this account information to cox.help@cox.com, thank you.
We are having the same problem with CBS. We are thinking of switching back to Dish.
@Sholbk,
Please send us an email with your full address to cox.help@cox.com so we can help.
Thanks,
Allan - Cox Support Forums Moderator.
Same problem here. If I were able to total the amount of time we cannot use the tv due to pixelation and sound interruptions, 3.1.2.1. Error codes, Loading please wait messages, etc. and have my bill prorated. I would be spending a quarter of what I pay monthly for this worthless service. We too have had every cable, splitter, street connection, etc replaced, all boxes replaced, etc. and the final result is we are not receiving the services for which we pay each and every month. And Cox seems to have a very laid back approach to it, and doesn’t care about lost business. Soon we will be cutting the cord and just going entirely app based as a result. This is ridiculously unacceptable and borders on theft in that we are paying for contracted services that are not being provided.
