Forum Discussion

Scrabo's avatar
Scrabo
New Contributor
7 years ago

PHX area selective HD issues

Both the local. CBS and ABC HD channels are DOA  typical reference code is 3.1.1.2 when we switch over to them.

Online chat with Cox tech support just reset/reboot the DVR twice with no resolution, despite me requesting 3 resets before I even contacted them.

All other HD channels are rock solid, SD  CBS/ABC work  it who wants SD 

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @Scrabo

    Is the cable box sharing the same coax cable coming from the wall with a splitter?
    If so are you able to bypass the splitter?



  • Scrabo's avatar
    Scrabo
    New Contributor

    No splitter.  Surely if it was the coax then all channels would have an issue, not just a selective 2, CBS and ABC

  • DeeJ1's avatar
    DeeJ1
    Former Moderator

    Hi Scrabo,

    We can look into this for you, send us a private message with your full address and name so we can see if there is an issue in your area with those 2 HD channels. You can send this account information to cox.help@cox.com, thank you.

  • Sholbk's avatar
    Sholbk
    New Contributor

    We are having the same problem with CBS.  We are thinking of switching back to Dish.

  • @Sholbk,

    Please send us an email with your full address to cox.help@cox.com so we can help.

    Thanks,

    Allan - Cox Support Forums Moderator.

  • BigDub's avatar
    BigDub
    New Contributor

    Same problem here.  If I were able to total the amount of time we cannot use the tv due to pixelation and sound interruptions, 3.1.2.1. Error codes, Loading please wait messages, etc. and have my bill prorated. I would be spending a quarter of what I pay monthly for this worthless service.  We too have had every cable, splitter, street connection, etc replaced, all boxes replaced, etc.  and the final result is we are not receiving the services for which we pay each and every month.  And Cox seems to have a very laid back approach to it, and doesn’t care about lost business.  Soon we will be cutting the cord and just going entirely app based as a result.  This is ridiculously unacceptable and borders on theft in that we are paying for contracted services that are not being provided.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @BigDub

    We like to take a closer look please send full address and the primary name of the account holder to cox.help@cox.com.