Forum Discussion

edcetera's avatar
edcetera
New Contributor II
7 years ago

Ocala area perpetual pixeling problem, and Cox cant fix it.

Hello     1/11/19 Im not happy I fully expect that me writing this is a waste of time. I have had problems with my TV service since December 10th. The TV pixels, on and off, all day and...
Becky's avatar
Becky
Moderator
7 years ago
Hi Edcetera, the agent you spoke with yesterday submitted a field escalation on your behalf. If there is a known issue impacting your area, it is our responsibility to resolve it as quickly as possible. I want you to be able to enjoy your Cox services! It might be Monday before you hear from a field supervisor. I'll check in with you on Monday, as well, and make sure we're moving in the right direction towards a resolution. -Becky, Cox Support Forums Moderator
  • edcetera's avatar
    edcetera
    New Contributor II
    7 years ago

    Hopefully they pay attention, this time

    Thank you

  • edcetera's avatar
    edcetera
    New Contributor II
    7 years ago

    Hello Becky   Its Tuesday 1/15/2019 at 930 am

    Please see your reply above.

    No one... who promised a call back on Monday

    Including Allison my "customer advocate" 

    Becky the "Cox Support Forums Moderator"

    or the Ocala "field supervisor called or contacted me at any time.

    At this minute the issue with the TV seems to be in remission, its like this since December 10th sometimes it works.

    Please refer me to the next highest authority at Cox.

    Thank you / Ed