I just reset all 3 of my cable boxes and finally have sound from CNN.
2/5/24, having this same problem (no audio on MSNBC). This has been happening off and on for quite a while. First time I spoke with tech, they rebooted my cable box from the help line - MSNBC audio started again, but after a couple days, it was gone. Next time, tried resetting from home (pulled power cable for 30 seconds), did not fix. Took the cable box in and swapped it for a new one, same thing is happening again today. Checked the SAP setting, appears to be turned to English. Have checked other channels, they seem to be fine, for us it's just MSNBC. Resetting cable boxes is NOT the solution, at least from home. If somebody told me some right wing nutjob who works at Cox is doing this to MSNBC, I would believe them...
Hi Charles. Did this get fixed? I'm having a very si alarm problem about which I just posted. Thanks. Joe
No, happened again yesterday. Rebooted cable box and fiddled with SAP and it's working now, but recordings made while audio was out have no sound.
I'll write to Cox as well. Not sure if you saw my separate post but as odd as it sounds, I lose my audio immediately after a commercial for a cruise line called SilverSea. I have on my dvr over a dozen examples of this happening right after that commercial, including last night during "The Last Word" at about 8:24 p.m. mst. Yes I'm to the point of keeping track. Mine stays off until the next day unless I reboot, and any subsequent recording is also w/o audio.
