Forum Discussion

CoxOCcustomer's avatar
CoxOCcustomer
New Contributor III
4 years ago

New DRM in Cox OC land?

It would appear that as of today (1/7) Cox seems to now tagging all their non-local channels as DRM in the OC?  Can anyone else confirm this?  Those of us using a HDHomerunPrime are certainly not goi...
  • coxuqer's avatar
    coxuqer
    4 years ago

    Running the channel scan now. Looks like DRM is no longer on all the non local channels. I’ll test it out once the scan is completed. 

  • CoxOCcustomer's avatar
    CoxOCcustomer
    4 years ago

    Just did a rescan of channels in OC and it looks like the DRM has been removed from the non-premium channels (so back to the way it was before).  Looks like either the DRM change was a mistake or they changed their minds, but either way, credit to Cox for making it right.

tfjield's avatar
tfjield
New Contributor II

Allan, it looks like this problem has been verified by several Cox users, and now it appears that it has been resolved.

Is there any way that you could give us some actual verified-by-Cox information about what they did and why?  This kind of thing costs each of us users many, many hours of troubleshooting and talking to Cox representatives that, frankly, don't know much.  Even the level 2 and level 3 support people didn't have a clue what was going on.

Even if us customers are kept in the dark, it would be useful to educate your support staff.  Imagine how much time could have been saved if THEY actually had a clue as to what was going on.

defdog's avatar
defdog
New Contributor II
4 years ago

Things are back to normal for me too.  welp tfjield, they did send out that email in December.  So you should have been preparing this whole time. 

  • tfjield's avatar
    tfjield
    New Contributor II
    4 years ago

    Actually, I didn't receive that email.  I just checked again in case I missed it.  Where are you located?  I'm in Mission Viejo.  Maybe it's not for all of the OC?

    Anyway, I had seen mention of it here and I checked.  I could see channel 1987 throughout this whole fiasco.

    It's funny, this isn't the first time this happened.  Many years ago, maybe in 2011 or so, DRM was applied to all the channels, but then a few days later went back to the way it was.  This was in Irvine.  Never heard any explanation from Cox back then, either.

    • CoxOCcustomer's avatar
      CoxOCcustomer
      New Contributor III
      4 years ago

      The text I referred to above was slipped into the 'news from Cox' section of my October Cox bill (in Irvine), not necessarily in a separate email or notice.  Probably easy to miss, assuming not many people more than just glance at each monthly bill.

      • tfjield's avatar
        tfjield
        New Contributor II
        4 years ago

        coxoccustomer  Oh, thanks, I found it!  Yeah, same place.  The channels at 1000+ are still there, though.  I hadn't realized that the 2-digit channels were now in HD since I never tune to them.  Good to know!