New Cisco 4742HDC box does not reboot
I had a 8742HDC box for the last couple of years in our living room, one that a Cox technician had replaced after going through all of our house cabling. He said at that time that we have too much t...
Forum Discussion
@WillieRides57
I apologize for any inconvenience this has caused. When you were swapping out the scale box did you notice a splitter or amp connected to the coax cable?
Jonathan J
Cox Moderator
I apologize for any inconvenience this has caused. When you were swapping out the scale box did you notice a splitter or amp connected to the coax cable?
Jonathan J
Cox Moderator
We had a visit from a service tech on Thursday and this time I was able to meet with him in person. Because I work a regular 40+ hour-a-week job this has been impossible in the past. Thank goodness service tech Mark listened to me. For the last few years no one at Cox has LISTENED to me when I tell them they needed to look at the service drop from the shared power pole. I have been in the customer service business for over 40 years and this is what is super frustrating. Mark went through all of his signal checks within the home, at the entrance to the home and guess what? A signal loss from the service drop. I think Cox should discount service charges to my family for turning a blind eye to this.
- @WillieRides57, I recommend sending us and email with your full name, address, and a brief description of this concern to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
