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rcaron's avatar
rcaron
New Contributor II
6 years ago

LG OLED Smart TV will not connect to wired connection

Hello, i am trying to connect my LG Smart Tv to the internet via a wired connection. The word connection works fine on other devices, as I checked the cat 6 Ethernet cable and Plugged it into my ...
Bruce's avatar
Bruce
Honored Contributor III
6 years ago

Website instructs to enable the wired network connection as follows:

Home button > Setting > Button with 3 dots > Network > Wired Connection (Ethernet)

  • rcaron's avatar
    rcaron
    New Contributor II
    6 years ago

    Hi Bruce, I have an LG B7 65” OLED tv and the only way it will connect to Ethernet is to restart panoramic modem/router, reset tv, start set-up select Ethernet wired connection, plug cat7 in and it connects. As soon as I turn the tv off and turn it back on there is no wired network connection and it will not recognize the Ethernet cable going into the port. My son has a 4K Lg webos tv and the Ethernet connection works flawlessly. I realize my main tv is more sophisticated, but is there something with my modem/router settings that can be changed to make it work? 

    I’ve even tried a usb 3.0 to Ethernet adapter but when I plug that connection it it says it’s an unrecognizable device and I can’t even access it. 

    I have an Ethernet wire going directly into my Apple TV on this same television and it recognizes the Ethernet connection at all times.

    i have been trying everything and there are no software updates.

    thank you for your help!

    • Bruce's avatar
      Bruce
      Honored Contributor III
      6 years ago

      Reset the TV...to factory defaults?  What do you do to reset the TV?

      • rcaron's avatar
        rcaron
        New Contributor II
        6 years ago

        I have done that several times. I have to go to setttings, sleet general then select reset to initial settings.

    • Bruce's avatar
      Bruce
      Honored Contributor III
      6 years ago
      no software updates

      Oops...I didn't catch that nugget at first.  What software version do you have?