Forum Discussion

boltar's avatar
boltar
New Contributor
2 years ago

is it normal for cox customer support to ask for your ID and password? contour tv error tvapp-00281 is why i contact cs

currently my contour tv internet doesnt work. using watchtv.cox.com i get currently resuming and then error code tvapp-00281. im using google chrome, but i tested it on firefox and on a differen...
contour
login
password
Scam
tvapp-00281
WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
2 years ago

Sounds like they want to test with your username/password to see if they can replicate the error. Seems reasonable to me, as long as you are going through official communications. They could always reset it, test, and then have you reset it again, but that is complicated. If you do give it to them, just change it after they are done testing.

As for the error, do you have a Cox Panoramic gateway? If so, have you tried resetting it?