Forum Discussion
It sounds like a momentary issue with your Internet modem. If it's an all-in-one device (Internet/phone/WiFi), it would cause a complete outage.
Swap again to duplicate.
How is the "stuttering" box connected to the Internet...wired or wireless? There are a few things to troubleshoot without relocating equipment. You could use a wired connection, increase its QoS on the router, swap the HDMI cables, review the video settings on the TV. etc. If you still can't correct the stuttering, exchange the box.
- OldMainframeGuy6 years agoNew Contributor III
Bruce: No, it's not an all-in-one device. I have a cable modem and a phone modem but all of my services went out concurrently. The "stuttering" is associated with my Contour 2 main device and it's coax-attached..and it only happens when I'm watching Netflix through the Contour app. The video has the appearance of having dropped/frozen frames; the motion is not smooth. I also have a satellite Contour box on my other TV and I don't have any Netflix problems with that box. That's why I wanted to swap them to see if the problem follows the box. The TV associated with the "stuttering" Contour 2 box is a Samsung Smart TV which is Wifi connected to my home network. It's built-in Netflix app doesn't have any stuttering issues whatsoever but there's a known issue with my TV and the Samsung sound bar and Netflix which causes the sound to drop every once in a while. So I get to choose between dropped sound or dropped video frames. I'll try swapping the boxes again; if it causes another outage (I don't think it will, but) I'll have the answer to my question. Others have posted about this same problem in the Cox forums (stuttering) so I know it's not just me.
Rob
Related Content
- 4 months ago
- 13 years ago
- 12 years ago
- 3 years ago