Forum Discussion

OldMainframeGuy's avatar
OldMainframeGuy
New Contributor III
5 years ago

Is a Contour 2 device "bound" to a certain cable connection/TV set within my home?

I have two Contour 2 devices (main and satellite).   Last night I wanted to experiment swapping the two boxes on my two TV sets because I have issues with Netflix watching on the main device (video "...
Andrew_Wees's avatar
Andrew_Wees
Contributor III
5 years ago

you should have just asked cox when you had them on the phone  is Netflix still having issues? 

  • OldMainframeGuy's avatar
    OldMainframeGuy
    New Contributor III
    5 years ago

    At this point it wasn't a Netflix issue; I had no services whatsoever.  The Netflix issue is ongoing and I know some other Cox customers have it; I wanted to swap the boxes to see if the problem followed the box to the other set.  My original question isn't about Netflix; I'm asking if it's valid to swap Contour boxes from one set to another after they've been provisioned by Cox.

    • KevinM2's avatar
      KevinM2
      Former Moderator
      5 years ago
      Hello, you are welcome to swap the Contour receivers at any time. I am worried that you may be experiencing signal issues, which can cause a variety of symptoms. If you'd like additional assistance, please feel free to send us an email at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator