Forum Discussion

sethm1's avatar
sethm1
Contributor
6 years ago

IR blaster and cisco explorer 9865hdc

Where is the IR on the box and is there a setting i need to change in settings? Trying to set up my harmony elite remote.
  • Bruce's avatar
    Bruce
    6 years ago

    Where is the port for an IR blaster?  According to its Details page, it's labeled on the rear of the unit and illustrated as #7 in the breakdown.  As far as settings, it's probably all remote-code inputs.

BrianM's avatar
BrianM
Moderator
6 years ago
Have you already ran the Harmony software to set it up? It shows that this model receiver is compatible with Harmony remotes according to the Harmony website. (support.myharmony.com/.../compatibility)

Brian
Cox Support Forum Moderator
  • sethm1's avatar
    sethm1
    Contributor
    6 years ago

    Brian, no luck so far. Logitech says the harmony remote itself must be working given that when i press the buttons on the harmony elite, that the hub flashes. Their suggestion was setting up an IR blaster. So connected the ir baslter placing the sensor on the front right side of the box and plugged the jack/cable end into the back of the harmony hub. Then set the harmony to recognize  the ir. But still no luck!!! 

    • ColleenD's avatar
      ColleenD
      Moderator
      6 years ago
      Sethm1, What model option are you choosing during setup? Perhaps connect the IR blaster to the IR port on the box? Our support for the Harmony remote is limited, so hopefully another customer has set it up successfully and can chime in, but I've heard some customers have had success selecting Scientific Atlanta GSH 9865 instead of the Cisco 9865HDC. -Colleen, Cox Support Forums Moderator