Forum Discussion

zorkel_1's avatar
zorkel_1
New Contributor II
7 years ago

I could access cnn go on my computer until last week. Now I can't open it at all I get an error message which flashes on the screen m

as above. Can't get cnn GO to come up since last week. 
  • zorkel_1's avatar
    zorkel_1
    7 years ago

    "an error has occurred. Click OK to refresh.

    Nether clicking nor refreshing works, I get stuck in the loop. thanks for help.

Becky's avatar
Becky
Moderator
Hi Zorkel 1, please provide the full text of the error message that is displayed. Also, what internet browser are you using to access https://go.cnn.com on your computer? -Becky, Cox Support Forums Moderator
zorkel_1's avatar
zorkel_1
New Contributor II
7 years ago

"an error has occurred. Click OK to refresh.

Nether clicking nor refreshing works, I get stuck in the loop. thanks for help.

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi Zorkel 1, it sounds like you may be using Internet Explorer. I tested CNNgo.com using Internet Explorer 11. After I choose Cox as my provider, I get an HTTP Status 500 error. I have submitted an escalation ticket to get this resolved. In the meantime, consider using the Chrome internet browser. Using Chrome, I'm able to choose Cox as my provider, then sign into CNNgo.com with my Cox Primary User ID and password without any difficulty. -Becky, Cox Support Forums Moderator
    • zorkel_1's avatar
      zorkel_1
      New Contributor II
      7 years ago

      no, using edge.. It seems related to a recent update. Is that possible and how would I fix it since I will eventually have to update?  

      • Becky's avatar
        Becky
        Moderator
        7 years ago
        Hi Zorkel 1, it is difficult to speculate without additional error details. Make sure you are using the most up-to-date version of Edge. What operating system are you using? Are you able to test Chrome or Mozilla Firefox? -Becky, Cox Support Forums Moderator