Thank you, Allan, and thank you for the apology. In our experience, most Cox employees are unwilling to apologize under any circumstances. After hearing nothing from several Cox call center supervisors and field technicians who assured us they would call us back, we were put in touch with the complaint center which is a well-kept secret. Our open ticket was finally escalated appropriately. 5 technicians and 3 set top boxes later, all our Contour apps seem to be working properly. It is very frustrating that my husband and I had to spend 15 days in 3 weeks dealing with Cox representatives to eventually get a senior technician to our home who was able to solve the problem and correctly complete our Contour installation. Hopefully, this time a week from now everything will still be working.
We are having the same issue - error code APPS04154 when attempting to get Netflix to launch with our Contour DVR box - it works and launches fine with all the other boxes in the home. Just the main box. I have to change the input to the TV and launch Netflix via the Smart TV settings. So I know it is working but something isn't right with this box. It worked for five minutes when first installed and then quit.
We also have an issue with the sound randomly stopping with this box. I have to reboot the box to get the sound back.
What's up???
seeing the same issue and tried all these 'fixes' as well as spend hours on the phone w/ techs. Has the app gone 'end-of-life'?
