Forum Discussion

CoxUser30's avatar
CoxUser30
New Contributor
6 years ago

I cannot launch the Netflix app on my new Contour 1 box. I receive error code APPS04154. Netflix launched fine a week ago but several days later started displaying this message. I have reset my DVR box, done a system refresh and reset Netflix.

I cannot launch the Netflix app on my new Contour 1 box. I receive error code APPS04154. Netflix launched fine a week ago but several days later started displaying this message. I have reset my DVR b...
Error 04154
Netflix
KevinM2's avatar
KevinM2
Former Moderator
Hello, are both receivers affected by this error code? Is this a Contour wireless receiver? This error typically points to information stored on the device that needs to be refreshed. If this is a wireless receiver, please reboot the modem first, and then reboot the wireless receiver. -Kevin M. Cox Support Forum Moderator
CoxUser30's avatar
CoxUser30
New Contributor
6 years ago

Only the Contour DVR box is affected. the wireless receiver is able to launch Netflix. I have power-cycled the DVR, done a system refresh and reset Netflix from the troubleshooting menu with the remote. I also rebooted the modem.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hello, I have submitted this issue to our Video Escalations Team for review. We hope to have more information for you within the next 72 business hours, and I thank you for providing this information. We apologize for the inconvenience. -Kevin M. Cox Support Forum Moderator
  • BrianM's avatar
    BrianM
    Moderator
    6 years ago

    Our video team believes that this may have been part of a short outage. Can you please test again and let us know if you still experience trouble?

    Brian
    Cox Support Forum Moderator

    • CoxUser30's avatar
      CoxUser30
      New Contributor
      6 years ago

      Thank you Brian. Unfortunately, I tried again this morning and I am receiving the same error. A Cox technician we worked with to set up our new Contour DVR says that this is a back office issue. Please advise on what we can try next. The only reason we switched to Contour from our old DVR box was to stream Netflix and Prime Video.

      • KevinM2's avatar
        KevinM2
        Former Moderator
        6 years ago
        @CoxUser30, I have resubmitted this case to our Video Escalations Team for review. We want you to be able to enjoy the apps we offer on our Contour 2 platform, and we apologize for the ongoing service issues. We hope to have more information for you within the next 24-72 business hours. -Kevin M. Cox Support Forum Moderator