Forum Discussion

Claws's avatar
Claws
New Contributor
6 years ago

Hearing Spanish in background during Thursday Night Football

We are watching the opening night of the NFL and can hear the Spanish translation softly in the background. I made sure we had English selected as our language and we did. Just for kicks, I switched ...
audio problems
CurtB's avatar
CurtB
Honored Contributor
I made sure we had English selected as our language and we did. Just for kicks, I switched it to Spanish and it began broadcasting only English

From that I'll guess you're streaming with a browser or using the Contour app and not watching the TV broadcast.  When I watch the NFL game on watchtv.cox.com (NBC) with Chrome, I hear the same thing you're hearing.  There is English audio with Spanish in the background when SAP is OFF, but audio is clear English when SAP is ON.  There is no issue with TV audio on the Contour box.

Oren's avatar
Oren
New Contributor
6 years ago

It is happening right now (8:20 Saturday night) on ABC channel 7 with the cable box.; not the app. We had the same on NBC channel 4 on Thursday night. There is nothing wrong with our SAP settings. All other channels are in English as normal. We called customer service Thursday night and they tried to gaslight us as well. Hard to believe Cox has NO IDEA what's going on.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hi Oren, I'm sorry that you had an unpleasant experience with our customer service team. Is this issue still occurring on channel 4 and 7, and are all receivers currently impacted by this? I checked the feed for both channels in your market, to see if there is an issue with the video feed supplied by the broadcaster. At this time, we are unable to replicate this issue. We suggest turning the SAP settings on and then immediately off. If the issue persists, please email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator