Forum Discussion

kh6sat's avatar
kh6sat
New Contributor
6 months ago

Having to Reset TV & Internet Daily

 A regular routine has developed with my COX service.I end up resetting my televisions and internet daily.  They usually crash between 11:00am and after daily.  I would think it’s the TV box but the internet goes out as well. I recently replaced my Internet modem but it still needs daily resetting.   I am convinced the problem is outside the house where COX connects to my house.  There is a device outside which I think has gone bad so to heat. The problem is that there is no way to contact local COX technician.  I tried using messaging but I always get somebody from out of country!

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    6 months ago

    Hi, t here. I'm so sorry for the issues with your service. I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to get you back up and running.