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gadlaw's avatar
gadlaw
New Contributor
7 years ago

Got a 'Cox Order Processed' - didn't order anything

'We are in the process of making the service changes you requested. Take a moment to review them below.' Fun fact, I didn't order anything or do anything. I have 'Video Base Code' 'Cox TV Starter' 'Expanded Service'  'Digital Starter' and 'Mini Box' with the only thing having a charge being the Mini Box for $2.49. The rest with the reasonable price of 0.00. Except you know, I didn't order anything or do anything. Anyone getting some of this nonsense happening?

  • NicholeC's avatar
    NicholeC
    Moderator
    7 years ago
    Hi gadlaw,


    I'd like to check into this for you. Please email you full name, address, and the link to this thread to cox.help@cox.com.


    Thank you,
  • gadlaw's avatar
    gadlaw
    New Contributor
    7 years ago

    I have emailed the information. Thanks for taking a look.

  • too_cheap_to_bu's avatar
    too_cheap_to_bu
    New Contributor III
    7 years ago

    I've had my system upgraded, and additional channels added to my tv, that I DID NOT ORDER, and my bill increased. Cox refuses to discuss why it was increased, and informs me I can not lower my bill, unless I discontinue all services.

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi Too cheap,

    I’d like to take a look at what changes were made to your account. Please email my team at Cox.help@cox.com so we can further investigate.