General Questions/Customer Service
1. I want to find out why my bill goes up every month without reason, why I am being charged for "additional internet" and a second tv when I only have one.
2. I would like to know why the website says there is online chat support but none exists, and why nobody is answering the phones during normal business hours, the phone rings and then hangs up with no message.
3. I would love to get a replacement remote for mine that no longer functions but I can't get anybody to answer a phone or chat online. (I already went through the option to get a replacement online, but it says an agent will chat with me to finalize the order and nothing happens.)