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Hi Ptamom,
Hi, I am sorry to hear that you are receiving this message on your TV. I know how important it is to have reliable cable service and I want to help.

I think some additional details may help the Forum members and the moderators troubleshoot this issue:
- Are you using a TV App to stream content?
- What is the model of the cable box that you are using?
- Does the message come on during viewing or are you not able to see a picture at all?
- Does this issue happen on all channels?
- Does this issue happen on all TVs?

Thank you for being patient and thank you for being a valued customer. I appreciate your loyalty and again thank you for choosing Cox.

Mike J.
Cox Support Forums Moderator