Forum Discussion

CB_CT777's avatar
CB_CT777
New Contributor
6 years ago

ESPN HD becomes Pixelated, unwatchable during Monday Night Football when on TV

Hello, This problem has come up before, but no solution was posted. Since the previous post is locked, I'm creating a new one. This problem does not occur when streaming other Cox HD channels, for ...
ESPN
HD
live tv
MNF
Monday Night Football
streaming
CB_CT777's avatar
CB_CT777
New Contributor

Hey Kevin, thanks for the quick reply. I'm streaming via watch.cox.com using Chrome (Version 78.3904.70 | 64-bit) on an up-to-date Windows 10 laptop. So far it has occurred every Monday night during the MNF game. Haven't tried it on other platforms. I don't have the receiver when I log-in to watch MNF, as I'm usually on the road.

Allan's avatar
Allan
Moderator
6 years ago
@CB_FF579. Are you experiencing this issue with multiple devices? -Allan
  • CB_CT777's avatar
    CB_CT777
    New Contributor
    6 years ago

    Hey Allan, I tried it on my S9 and the stream seemed to work fine via the contour app over wifi. This looks like it's a problem with streaming via the browser. Next Monday I'll try to use other browsers to replicate the problem.

    • KevinM2's avatar
      KevinM2
      Former Moderator
      6 years ago
      Thank you for providing this information, and please keep us posted. For additional support, please don't hesitate to reach out to us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
      • CB_CT777's avatar
        CB_CT777
        New Contributor
        6 years ago

        Tried using Firefox and MS Edge (both are up to date with the latest version of Adobe Flash). Firefox did not work at all. It wouldn't load. MS Edge had the same quality problems as Chrome. 

        This appears to be a problem with browser streaming, perhaps related to Adobe Flash. The quality is so poor that I'll have to discontinue using the service. 

        Thanks!