Forum Discussion

CB_CT777's avatar
CB_CT777
New Contributor
6 years ago

ESPN HD becomes Pixelated, unwatchable during Monday Night Football when on TV

Hello, This problem has come up before, but no solution was posted. Since the previous post is locked, I'm creating a new one. This problem does not occur when streaming other Cox HD channels, for ...
ESPN
HD
live tv
MNF
Monday Night Football
streaming
KevinM2's avatar
KevinM2
Former Moderator
Hello, thank you for reaching out to us about Monday Night Football. Are you using the Contour App, watchtv.cox.com, or are you streaming from ESPN's website itself? From what you described it appears to happen on a website as well as the Contour HD receiver, is that correct? Does this occur every Monday night? -Kevin M. Cox Support Forum Moderator
CB_CT777's avatar
CB_CT777
New Contributor
6 years ago

Hey Kevin, thanks for the quick reply. I'm streaming via watch.cox.com using Chrome (Version 78.3904.70 | 64-bit) on an up-to-date Windows 10 laptop. So far it has occurred every Monday night during the MNF game. Haven't tried it on other platforms. I don't have the receiver when I log-in to watch MNF, as I'm usually on the road.

  • Allan's avatar
    Allan
    Moderator
    6 years ago
    @CB_FF579. Are you experiencing this issue with multiple devices? -Allan
    • CB_CT777's avatar
      CB_CT777
      New Contributor
      6 years ago

      Hey Allan, I tried it on my S9 and the stream seemed to work fine via the contour app over wifi. This looks like it's a problem with streaming via the browser. Next Monday I'll try to use other browsers to replicate the problem.

      • KevinM2's avatar
        KevinM2
        Former Moderator
        6 years ago
        Thank you for providing this information, and please keep us posted. For additional support, please don't hesitate to reach out to us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator